How can I solve E16-4 with a CI+ card?

[Dave Horne]

Thanks for reading this in English, I can speak and read Dutch. 

I have two TV's, both with a CI+ card, I do not use or have a Media Box. 

Tonight on our living room TV, I received the message that many basic channels are not included in my subscription. 

I haven't scrolled through all the channels but channels 4 - 10, 12, 19, 22, 24 and others display that message, those are channels included in the basic subscription. 

I have removed and reseated the 

CI+ card, sprayed the cable contacts, unplugged the TV for several minutes, and those messages still are there.

Should I assume this is a Ziggo issue and will be corrected soon? 

Thanks, Dave Horne 

[Steefb · Accepted solution]

Please check the following steps: 

1. Log in on Mijn Ziggo 

2. Choose "Mijn televisie beheren"

3. Choose "Opnieuw ophalen" for the relevant smartcard, please make sure the card is in the TV and your TV is turned on (If you are using a mediabox, the mediabox should be turned on.)

The channel offer will now be retrieved again. This can take up to 15 minutes.

If you still don't have an image after fifteen minutes, first zap to channel 14 (Ziggo Sport). That's where you should have an image. After about 1 minute, go back to the channel you came from.

You can also check all steps at Melding E16 of E19 oplossen | Klantenservice | Ziggo

**bericht aangevuld door moderator**

[Dave Horne]

Bedankt, opgelost!