Hoe los ik foutcode E16-4 met mijn CI+ module op?

[Dave Horne]

Thanks for reading this in English, I can speak and read Dutch. 

I have two TV's, both with a CI+ card, I do not use or have a Media Box. 

Tonight on our living room TV, I received the message that many basic channels are not included in my subscription. 

I haven't scrolled through all the channels but channels 4 - 10, 12, 19, 22, 24 and others display that message, those are channels included in the basic subscription. 

I have removed and reseated the 

CI+ card, sprayed the cable contacts, unplugged the TV for several minutes, and those messages still are there.

Should I assume this is a Ziggo issue and will be corrected soon? 

Thanks, Dave Horne 

[Steefb · Accepted solution]

Melding E16 of E19 oplossen | Klantenservice | Ziggo

Log in on 'mijn ziggo'

Recover your smart card
 
Note: Turn on your television or media box
During the recovery, the smart card itself must be in your media box and it must be turned on.

Do you have a CI+ module? Then make sure that the smart card is in the module and that the television is turned on. The chip of the card belongs on the thick side of the module.

Press 'zenders ophalen'

The channel offer will now be retrieved again. This can take up to 15 minutes.

If you still don't have an image after fifteen minutes, first zap to channel 14 (Ziggo Sport). That's where you should have an image. After about 1 minute, go back to the channel you came from.

[Dave Horne]

Bedankt, opgelost!