I am a new Ziggo customer for the ConnectBox. I installed the modem, see a green wifi signal and a blinking green base light. I see this as a query of many people on the forum.
I scheduled an appointment for a technician today (11th Aug, 1700-2200). He dropped me a message, but did not arrive after 1700 (I am home and unlikely that I missed)
Can the team reschedule another appointment at the earliest since I'm out of WiFi for 2 weeks?
Any help would be appreciated.
Opgelost! Ga naar oplossing.
A continuously blinking green status LED usually means no/unusable (downstream) signal. While this may indeed require a technician appointment (to physically connect the main cable to the EV ('eindversterker' = final amplifier)) to resolve, we might be able to get the modem online without a technician:
Could you post one or more pictures of the AOP (main outlet in meter cupboard or living room) and cables, plus splitter(s) and signal amplifier, as applicable?
Additionally, could you post the modem’s downstream/upstream data according to these instructions?
Somehow the step-by-step plan to login to my modem doesn't open. Directly entering 192.168.100.1/ isn't helping either. The downstream signal may not be present.
Any other way that I can access this?
You are right, the translated version of the guide does not load properly. Have you tried 192.168.178.1?
If you are not going to connect a TV or set-top box, the splitter (POA-01-B) is redundant and the modem may be connected directly to the AOP. The outlet (btv 01-SET) is recent and has been installed no longer than a few years ago. It does appear that this outlet is in fact the AOP and no coax outlet is present in the meter cupboard?
Additionally, I do want to connect to the TV (through the Mediabox) and hence the splitter. Indeed the outlet box is new (in the living room) and nothing appears in the meterbox.
In this case, clearly a technician appointment is required.
A moderator (Ziggo employee) can schedule an appointment and will visit this topic within 1-2 days.
My problem could not be solved inside the house. Also the technician couldn't reach the main box at the base of my building due to bushes growing around it (see image). These come under the municipality.
Can a better equipped technician make a visit? (with a face shield, thicket gloves and equipment to penetrate bushes)
I understand this is a weird problem, but any help will be appreciated.
Not a weird problem at all. In fact, one of the amplifier cabinets in the street where I live is similarly enclosed by bushes, making it slightly more challenging to reach by a technician.
I have notified the moderators and requested scheduling another technician.
Thanks, for your understanding. The technician also made a note of it. I hope such an equipped technician can be arranged, instead of getting the bushes removed (unlikely).
@adityadixit Thanks for the update. This is indeed a different kind of challenge.
I first checked the mechanic's receipt. The following emerges: he indicates it has been agreed with you that you will discuss with the complex manager who will cut this and then call us again for a new appointment.
The mechanic indicates that this should be pruned by a gardener. There is, according to the mechanic who was there before (outside) already indicated that he can't reach it.
According to the mechanic, this has been discussed with you and you will discuss with the complex administrator how this is handled and who normally does this. If this has happened you can contact us again for an appointment. Everything inside is ready, according to the mechanic
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