Beantwoord

BBC replay still does not work?


In spite of the message claiming that the Replay function for BBC is working now, it is, in fact, not working! This whole business started at 04:05, 19 February, and 11-days later is still broke.
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Best beantwoord door Serkan Ziggo 2 maart 2019, 14:29

@all,
There is a specific problem with Replay on BBC first. I

Due to a malfunction, Replay TV is not available on Ziggo GO. In the meantime you can use Replay TV on the Mediabox XL.
Bekijk origineel

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12 Reacties

Reputatie 7
Badge +23
There is a problem with the system and they are working on it. Maybe you can read this here in the topic

https://community.ziggo.nl/ziggo-replay-tv-gids-157/helemaal-geen-replay-meer-mogelijk-37572

And here is also a topic about the problem.
https://community.ziggo.nl/ziggo-go-96/waarom-geen-replay-meer-bij-bbcfirst-37583
Reputatie 7
@all,
There is a specific problem with Replay on BBC first. I

Due to a malfunction, Replay TV is not available on Ziggo GO. In the meantime you can use Replay TV on the Mediabox XL.
All we can do is turn off the WiFi, wait so many minutes, turn it back on, wait for it to boot-up, and cross our fingers. Just finished doing that and BBC replay is still not working. Tried the Browser on our TV after the WiFi booted-up and that does not work. My wife's laptop is connected to our TV (with a plug-in-the-back-of-the-Ziggo card) and BBC First replay is dead on her system. I have a normal, for me anyhow, PC with a regular computer monitor and BBC First replay does not work on my computer.

Any ideas?
Reputatie 7
Hi @ChiefSmith

See my answer above. There is a specific problem with BBC First on the online platforms.

It has nothing to do with your internet connection and unfortunately you can't solve this problem by yourself.

If you owned a Mediabox XL, you could watch it on the Mediabox XL. I see that you don't, so i have to ask you for some patience. In the meanwhile we hope to solve the problems soon.
We actually have a Ziggo mediabox, an HUMAX TRHD-5300C, that I stuck away in a corner of the inloopkast when we bought our TV and the card holder that slips in the back of the TV. I am just now trying to set it up to see if that will allow us to watch BBC First replay type programs. So far it is not working too well in that zero TV channels are recognized. I will call the Ziggo 1200 number and see what they can offer.
Reputatie 7
Hi @ChiefSmith
Replay TV is unfortunately unavailable on the Humax decoders. It is only possible when you have a Mediabox XL.
We got the Humax only to discover that, as you stated, there is no replay function. So, I just got off the phone with Ziggo about getting a Mediabox XL and the young lady I spoke to informed me that we would have to change our contract and pay more if we wanted this Mediabox XL. Please tell me if I correctly understand this situation: 1) Ziggo attempted to undate/grade the Replay function for BBC First, 2) Ziggo broke BBC First Replay for all systems except those with Mediabox XL, and 3) regardless that this is Ziggo's fault for breaking the system, if we want the be able to replay past episodes of BBC First programs we must take out a new contract, a new plan, and pay more for the privilege of living with Ziggo's mistakes? Have I a reasonably good understanding of the situation. I apologize for not writing this in the Nederlands taal but I am new in this country and still working on the language.
Reputatie 7
@ChiefSmith
Thank you for your time to clarify the sitation by phone.

Unfortunately I don't have a sulution for now and asked you for your patience. We agreed that you will send me a private message when the problems are solved to fix the details.
Ziggo broke BBC First Replay for all systems except those with Mediabox XL
I don't think so. Currently it does not work on the Mediabox XL as well & Ziggo is looking into the problem.
Consequently it fails too on any other platform that you were accustomed to use for Replay of BBC First. After a fix you''ll be back to normal operation.
Regards, Han
Reputatie 7
@hanh
It does work on the Mediabox XL here.

Yesterday there was also a problem with the Replay functionality, but that's not the problem in this case. In this case Replay TV is not functioning with Ziggo GO and specificaly with BBC First.

BBC First Replay TV on the Mediabox XL is available.

I have already had a phone conversation with @ChiefSmith to clarify the problems.

In this case we have to wait untill we have fixed it.
OK @Serkan Ziggo I rest my case. Nobody is perfect. Even me.


Did not scan the info the right way. Blame on me.
Reputatie 7
Hi everybody,

Since there are several topics about this issue, I will close this one and we will place updates regarding this issue in this topic, click here.