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Mediabox XL Upgrade Looping Error

  • 12 december 2020
  • 3 reacties
  • 77 keer bekeken

The upgrade on my Mediabox XL failed and is now looping for the past two days.  On the Mediabox, “xx% R SCANNING” with a Do Not Unplug message on the TV.  After the percentage goes to 100%, the Mediabox restarts.  After powering up, there is an error on the Mediabox, “ERR DWN 11.4.11”, and the Welkom splash screen on the television.  I have tried reaching out to Ziggo support on Twitter (@ziggowebcare) since Friday, 1300 but have been ignored.


3 Reacties

This is a customer help customer forum where Ziggo moderators come by almost every working day in every topic, maybe already tomorrow.

Make sure your zip code and house number are entered in your,
click here → Ziggo community profile these are not publicly visible,
then the correct data can be found immediately.

@mdizon89 Continued on my post just above.

Can you post a picture here of the first place Ziggo enters your house with any splitters and amplifiers in the picture?

And possibly also a photo of another wall socket to which the Mediabox XL is connected?

Reputatie 7

Hi @mdizon89,

Sorry to read that you experience an error with the installation of the set top box and as yet have been unable to reach our customer service. 

ERR DWN 11.4.11 means that the upgrade download file timed out. Rebooting should re-trigger the installation process. 

I see @Be rt offers a lot of support on connecting the box correctly. I suggest following his advise to make sure the set top box comes online correctly and then installs the update. If the error continues to be displayed, please let us know. 

Reageer