Vraag

Green screen

  • 26 november 2020
  • 7 reacties
  • 71 keer bekeken

When connecting to Ziggo digitally, I get a green screen and my remote control doesn't reply. Have to switch the box again off and on. Then the image works correctly - sometimes it last 5 seconds, 2 minutes, or one full evening. But I don't want to keep on like this for the rest of my life (obviously :)) in which I have to lose every day 5 minutes of my time fighting with the signal…

I don't know if it is a hardware or software issue, maybe the box is too old… and support sucks; you can't dial in a number to hear a person talk about your problem… is pathetic actually to be so left out with a problem while you pay so much per month.

I hope this is used as a support ticket and someone actually does something about this (like contact me! :D) instead of just people posting complains.

If not I will just change to a real TV+Internet provider 


7 Reacties

Humax (doesn't say which model, but the front is black with 3 bottoms, one circle and in the right a minidoor that is where you can open it and it has the orange card inside).

Thanks!

Reputatie 7

Good evening @Federico and welcome to our Communtiy,

Too bad that you're having difficulties in regards to the digital tv signal! To find out exactly what is causing the malfunction, I recommend going through these steps.
This way you can rule out possible causes in the indoor installation. I also recommend you to check if this issue also occurs when you use a different HDMI cable between your TV and the mediabox. 
In case you don't have a new coaxcable and HDMI cable I can send these cables free of charge. 

Thank you for reaching out Paul.

Unfortunately it mustn't be any of those as after several attemps the TV is working fine: I can see all channels correctly. If it was one of the suggested errors then the TV wouldn't work fine (every time). The issue is always when I start it that after some seconds I get the green screen. The only solution I foresee is either Ziggo sends a new box or someone that has a look at it. 

Reputatie 7

@Federico Good that you already checked the suggested steps. I've send you a new Mediabox which replaces the current one. 
You will receive the new one within 3 to 4 days. 

Can you please send back the Mediabox with the malfunction to the address below?

XPO/Ziggo
Antwoordnummer 1070
5800VB Venray

Please let us know what your findings are with the new device.
Kind regards,

Paul

Reputatie 7

@Federico You're welcome! :wink: 

Thank you for your good service Paul - it has been a good experience chatting with you and I will let you know as soon as I receive the new one how does it go

Reputatie 7

@Federico That's good to read! :wink: I'm very curious what your findings are in regards to the new Mediabox which you will receive. 
I wish you a great evening! 
Kind regards,

Paul
 

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