Vraag

Green screen

  • 26 november 2020
  • 7 reacties
  • 71 keer bekeken

When connecting to Ziggo digitally, I get a green screen and my remote control doesn't reply. Have to switch the box again off and on. Then the image works correctly - sometimes it last 5 seconds, 2 minutes, or one full evening. But I don't want to keep on like this for the rest of my life (obviously :)) in which I have to lose every day 5 minutes of my time fighting with the signal…

I don't know if it is a hardware or software issue, maybe the box is too old… and support sucks; you can't dial in a number to hear a person talk about your problem… is pathetic actually to be so left out with a problem while you pay so much per month.

I hope this is used as a support ticket and someone actually does something about this (like contact me! :D) instead of just people posting complains.

If not I will just change to a real TV+Internet provider 


7 Reacties

Reputatie 7

@Federico That's good to read! :wink: I'm very curious what your findings are in regards to the new Mediabox which you will receive. 
I wish you a great evening! 
Kind regards,

Paul
 

Thank you for your good service Paul - it has been a good experience chatting with you and I will let you know as soon as I receive the new one how does it go

Reputatie 7

@Federico You're welcome! :wink: 

Humax (doesn't say which model, but the front is black with 3 bottoms, one circle and in the right a minidoor that is where you can open it and it has the orange card inside).

Thanks!

Reputatie 7

@Federico Good that you already checked the suggested steps. I've send you a new Mediabox which replaces the current one. 
You will receive the new one within 3 to 4 days. 

Can you please send back the Mediabox with the malfunction to the address below?

XPO/Ziggo
Antwoordnummer 1070
5800VB Venray

Please let us know what your findings are with the new device.
Kind regards,

Paul

Thank you for reaching out Paul.

Unfortunately it mustn't be any of those as after several attemps the TV is working fine: I can see all channels correctly. If it was one of the suggested errors then the TV wouldn't work fine (every time). The issue is always when I start it that after some seconds I get the green screen. The only solution I foresee is either Ziggo sends a new box or someone that has a look at it. 

Reputatie 7

Good evening @Federico and welcome to our Communtiy,

Too bad that you're having difficulties in regards to the digital tv signal! To find out exactly what is causing the malfunction, I recommend going through these steps.
This way you can rule out possible causes in the indoor installation. I also recommend you to check if this issue also occurs when you use a different HDMI cable between your TV and the mediabox. 
In case you don't have a new coaxcable and HDMI cable I can send these cables free of charge. 

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