How can I resolve error CS2400 on Viaplay?

[stuartgilman]

cant get football to work CS2400 on viaplay tv. works on smartphone. other programmes work on viaplay

[Welmoed]

Hi all, I'm sorry to hear you're experiencing difficulties with Viaplay on our Mediabox at the moment. We are currently investigating this matter and we will place an update in this topic if we have any news: Foutcode CS2400 bij Viaplay - Ziggo Community

Again sorry for the inconvenience at this point.

[anoniemforum]

https://www.ziggo.nl/klantenservice/televisie-radio/foutcodes/foutcode-cs2400

[stuartgilman]

have tried still sticks on football viaplay

[anoniemforum]

Have you recently applied for the subscription?

[panda_snorkel]

I might have a solution for your technical problem. This solution is used very often and implemented by other Ziggo users/by Ziggo clients, for almost every topic does this solution works* (well most of the time this is the only fitting solution*), it goes as fellows; would you be so kind to pull out the powercable out of your Ziggo Mediabox. Most of the times if you disconnect your Ziggo Mediabox from the power supply, this could cause your CS2400 error (code) to be resolved.

[panda_snorkel]

Instead of just zapping with your remote control to get to the Viaplay channel using your remote control, or instead of if you using your voice-controlled microphone function built into your Ziggo remote control to get to Viaplay, i might have another way to resolve this This following technical clarified text can also be used* (it can be used as a temporarily as a work around fix, but this might not fully solve the issue as a constant solution*) If you use your remote control and you click on the home button, you will enter the menu of your Ziggo Mediabox. Once you have opened this home menu, you have to go directly to the part of the menu named apps menu go to apps and select Viaplay, this could resolve your problem.

[panda_snorkel]

May I ask you how old is your Ziggo Mediabox, and what kind of Ziggo Mediabox do you have in your possesion? Is this a Horizon XL box, is this a Next mini Ziggo Mediabox or is it a Ziggo mediabox Next. Would you be so kind answer this question? Your answer can enable me and other Ziggo users/Ziggo Clients to get things to will get clearer and I will be able to help you even further.

[panda_snorkel]

How is your Ziggo mediabox connected? Is your mediabox connected via wire or via WiFi? By you being so kind to answer this question, I can include or exclude technical reasons to make things clearer. 

[CoenCremers]

Same error here. Subscribed a week a go...

[CoenCremers]

Sticks on every Live-tv program

[Ryan]

Hello @stuartgilman and @CoenCremers! Its a shame to see that this error makes it difficult for you to watch Viaplay properly. Now Panda_Snorkel has shared quite a few things that you can try out. Would you like to look into this to see if it helps? If not, we would still like to hear from you.

[BertR1]

Same problem here. No football. Not live, not replay. Also with other sports. Other Viaplay programs, like movies work ok. App works ok on my iPad. Not on my tv. Error code cs2400.

Tried all the usual things. Disconnecting Mediabox Next Mini (1 year old), (connected via wire), disconnecting tv Lg 65ef950. 

[Welmoed]

Hi all, I'm sorry to hear you're experiencing difficulties with Viaplay on our Mediabox at the moment. We are currently investigating this matter and we will place an update in this topic if we have any news: Foutcode CS2400 bij Viaplay - Ziggo Community

Again sorry for the inconvenience at this point.

[stuartgilman]

Watching live football now United game. Seems to be working , early days hope it's fixed. Monteur arranged for Wednesday  maybe not needed ?

Sunday 6th October 

[Roland]

Good morning @stuartgilman, 

Glad it's working again now 🙂 I see the technician has already been canceled. If you encounter any problems in the future, we would like to hear from you.

[stuartgilman]

Still waiting for deal voucher euro 50 which still hasn't been sent to gilmanstuart570@gmail.com 

Then we'll be clear.

Thanks have a good week

• STUART 

[Roland]

Which voucher is this exactly @stuartgilman? And through whom were you promised or promised this?

[stuartgilman]

DEALCLOSER SMARTHOME VOUCHER TWV 50 EURO

On changing to ziggo internet 11july24

Bestelling 

[Roland]

Good afternoon @stuartgilman, 

I just checked this out for you and sent it on 30-08-2024. Also check your spam email box, it may have ended up there.

[stuartgilman]

Please resend can't find .

***Removed due to private data***