How can I make a formal complaint?

[Mr Long]

I have spoken with Ziggo today about being misled by their sales team at the time of opening a new internet and TV packaged account - I was taking advantage of their 12 months half price offer at the time only to find out the half price came to an end in month 6. 

After discussing the above with Ziggo's administration department this afternoon, I was informed that the only way to pursue this would be to put in a formal complaint via their website through submitting a form. After endlessly searching the internet, I have not been able to find such form.

Does anyone know how I can access this form, or how to submit a formal complaint? The administration department said they do not have access to certain systems that provide further information such as call logs or customer communication and that it would only be the complaints department that can access these systems.

I have not had a great experience with Ziggo so far. 

[Steefb]

Complaints and complaints procedure | Customer Service | Ziggo

Complaint

It is important to us that you are satisfied and that you enjoy using our services. Are you dissatisfied with a Ziggo product or service? Then we would like to know. We handle every complaint with care.

Let us know what's bothering you. Together we will look for the right solution.

Chat or call our Customer Service. Call with your Ziggo telephone line 1200 (free) or 0900 - 1884 (usual (mobile) call costs) with a different telephone connection
 
Chat via our Messenger in the Vodafone & Ziggo app. You can reach us day and night. Between 8:00 am and 10:00 pm, we usually respond within 2 hours. Turn on your push notifications so you'll be notified of our response right away
You can also reach us on Facebook via Facebook Messenger
Do you have an urgent question, such as a question about a malfunction or installation? We will help you faster by phone.

What is Ziggo's complaints procedure?

Read our full complaints procedure.

Complaints procedure (57.0 kB)

Frequently asked questions

What is the best way to submit my complaint to Ziggo?

We can best help you by phone. Call your Ziggo telephone line 1200 (free) or 0900 - 1884 (usual (mobile) call costs) with a different telephone connection. Would you rather chat? Of course, that's also possible. Our staff is ready to help you.

I have filed a complaint with Ziggo. How do you contact me?

In response to your question, we will contact you by phone or e-mail.

I disagree with Ziggo's solution. What can I do?

We will do everything we can to find the right solution for your complaint.

Are you still not satisfied with the solution? We think that's a great pity. You can then submit a complaint to the Disputes Committee. The Disputes Committee is an independent and impartial body and helps you to resolve disputes.

Do you disagree with the decision of the Disputes Committee? Then you can submit the verdict to the court. Read all about the complaints procedure of the Disputes Committee.

[tobiastheebe]

(Duplicate reply, text removed.)

[Mr Long]

You have just cut and paste what is currently already online. 

Could you please inform me if there is an online form where I can submit a complaint, or have I been misinformed by your Customer Service department today?

[Steefb]

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@Mr Long  schreef:

You have just cut and paste what is currently already online. 

There is no way of us knowing what you have done already.

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Could you please inform me if there is an online form where I can submit a complaint, or have I been misinformed by your Customer Service department today?

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There is no such form (anymore).

[Mr Long]

Thank you for (finally) clarifying that "there is no such form anymore". So I was misinformed by Ziggo's Customer Service department today - great!

[DennyW]

Zie het antwoord van @Rikst  (van 17 april 2023) in dit topic.

https://community.ziggo.nl/t5/Abonnement/Ik-zoek-een-mail-adres-van-Ziggo-Ik-kan-op-dit-moment-op-ge...

Het blijkt toch mogelijk te zijn om een klacht schriftelijk in te dienen.

[MatiG]

• Write a complaint to ACM like many people  in recent weeks. This is a joke really, that employees are not ashamed to give answers at the level of 5 year old kid. Or simply terminate the contract because you have been cheated.