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rahuls

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Ziggo collecting money even after a month of termination

Dear community,

 

I switched from Ziggo to KPN on 5th of April and as per termination contract I did return my modem back to ziggo via post.nl

Yesterday money was collected for Ziggo even for May month.

Is this a common scenario? When would my contract actually be termination from ziggo and I get refund of money that wass collected extra?

 

Thanks!

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RoWi.

Level 20
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Ziggo collects a month in advance, so it is indeed common. It has to do with the automatic billing system. You can expect an refund in june. The amount wil be calculated from the 5th of april and may.

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RoWi.

Level 20
Expert
  • 16031Posts
  • 690Oplossingen
  • 5106Likes

Ziggo collects a month in advance, so it is indeed common. It has to do with the automatic billing system. You can expect an refund in june. The amount wil be calculated from the 5th of april and may.

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