@renek81 "Stop lying to your customers."
This is a customer helps customer forum, Ziggo employees have Ziggo in their name.
What is the date that you canceled the subscription and what is the date of the transition from Ziggo to KPN?
Then a Ziggo employee can immediately see how and what needs to be done now.
Make sure your zip code and house number are in your Ziggo community profile, these are not visible to the public, so that the correct data can be accessed immediately.
After clicking on the link below, scroll down the page a bit: