Update: 21 september 2023 13:25 door Ziggo Vanaf 19 september zijn alle Sagemcom F3896LG modems (SmartWifi Giga modem zwart) voorzien met de nieuwste firmware. Lees hier alles over de update. Ons zwar...
Hi Ziggo Community,
I had a storing event in my area over the weekend. The event lasted two days and since then my internet has be frequently dropping out. I've switched the connect box giga off and on a few times over the last couple days but still the problem persists.
The problem did not exist before the storing event. Any help would be amazing!
Opgelost! Ga naar oplossing.
Om je binnenkomend en uitgaand signaal te kunnen beoordelen, kun je hier uit je modem de volledige pagina's van downstream en upstream waarden plaatsen met een schermafbeelding en de laatste dagen Netwerk historie?
Waar vind ik de up- en downstreamwaardes van mijn modem?
En kun je een foto hier plaatsen van de eerste plaats waar Ziggo je huis binnenkomt met eventuele splitters, versterkers en het modem op de foto?
There is clearly visible interference from 5G mobile telephony.
Can you post a picture here of the first place where Ziggo enters your house?
Is there the modem attached?
"How would a 5G mobile phone be causing drop outs from the modem?"
Noise can be seen on the 5G frequencies 802 and 810 MHz in the downstream channel 26 and 27.
A Ziggo moderator may be able to see more in the background, they will visit this topic one of the next few days and take the necessary steps.
Thanks Bert, could this also be the reason why I may be getting much lower download speeds over wifi?
I'll be waiting for the Ziggo Moderator to take a peak.
I kinda have the idea that the picture of the main socket, isn't just the main one. Where does the signal come into your appartment? Isn't there any signal point or green cable in the meter cupboard?
In that case our mechanic will sort out what's going wrong. I've made a appointment for 07-12 between 12.00 & 18.00. You will get a confirmation by mail.
The appointment has some therms. Here you can find what these are. If you disagree with the terms, you can cancel the appointment in Mijn Ziggo. If the date or time doesn't suit you, you can also reschedule the appointment in Mijn ZIggo.
Could you please fill in your mobilenumber into your Communityprofile?
I'm currently overseas in New Zealand at the moment so i just saw this message. A friend whos staying at our place said a new gigamodem has arrived at our doorstep and that the internet is not currrently working. I've checked under mijn ziggo of the appointment and there is nothing there.
Do we just need to plug the new modem in? or do we need the ziggo mechanic to come back and sort it out? I can not make a new appointment as I can not call Ziggo from where I currently am. Please advise on what we need to do.
Thanks for your update, @Devon_NL! I had a look at the notes of the mechanic. He has checked the signal and all was correct according to his notes. Please ask your friend to install the new modem, since the current modem will be deactivated.
I had my friend connect the new modem and nothing is showing up. The new wifi name doesn't show up. She's tried multiple times, switching it off and on and still no luck. Could you please advise next steps.
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