Ziggo ConnectBox Arris modem / bridge function

[nightcom]

Hello Ziggo Community

I'm looking for a help with configuring Ziggo device to work as modem/bridge so I can use my own hardware (MikroTik RB3011) as my main router. From this what I found already on this forum I need to contact helpdesk? or  @Serkan seems to be very helpful on this forum with similar problems. 

Is there any specific email or telephone number where I should call to resolve this for me or I can just call/email on general helpdesk? Because from what I understood they will do it remotely (firmware upgrade?) or I need technician to do it for me?

Thanks for all help.

[Beeblebrox · Accepted solution]

Hello @nightcom 

Look on this page for information about bridge-modus: https://www.ziggo.nl/klantenservice/internet-wifi/bridge-modus