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Ovi Sana

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Wisselende internet (gaat vaak uit doordedag)

Thuis heb ik wisselende internet. Hij gaat regelmatig (maar geen duidelijk patroon) uit, soms 10-15 keren per dag. Ook als via kabel is (stroom). Hierbeneden zijn de details in ConnectBox Admin pagina \ Advanced Settings \ Tools \ Network status. Zie bijlage met foto's van de modem en de aansluitpunt.


Waar kan de probleem zitten? Is de modem aan te vervangen? Of anders?


Bedankt voor hulp!

 

Status:
Cable Modem Status
Item Status Comments
Acquired Downstream Channel(Hz) 618000000 Locked
Ranged Upstream Channel(Hz) 38400000 Ranged
Provisioning State Online Operational


Downstream:
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 618000000 1 38 256qam 3
2 602000000 1 38 256qam 1
3 610000000 1 38 256qam 2
4 626000000 1 38 256qam 4
5 634000000 0 38 256qam 5
6 642000000 0 38 256qam 6
7 650000000 0 38 256qam 7
8 658000000 0 38 256qam 8
9 666000000 1 38 256qam 9
10 674000000 1 38 256qam 10
11 682000000 0 38 256qam 11
12 690000000 0 38 256qam 12
13 698000000 0 38 256qam 13
14 706000000 0 38 256qam 14
15 714000000 0 38 256qam 15
16 722000000 0 38 256qam 16
17 730000000 0 38 256qam 17
18 738000000 0 38 256qam 18
19 746000000 0 38 256qam 19
20 754000000 0 38 256qam 20
21 826000000 -3 36 256qam 29
22 834000000 -3 37 256qam 30
23 842000000 -2 37 256qam 31
24 850000000 -2 37 256qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.983 118604633 7558
2 Locked 38.983 73493843 6888
3 Locked 38.983 117500518 7143
4 Locked 38.983 78227097 6636
5 Locked 38.605 117499209 6660
6 Locked 38.605 117502224 6593
7 Locked 38.983 63385810 6347
8 Locked 38.605 117502702 6645
9 Locked 38.983 117498014 6899
10 Locked 38.983 117501181 6471
11 Locked 38.605 117502612 6408
12 Locked 38.605 63380451 6122
13 Locked 38.605 117502435 6331
14 Locked 38.605 102607612 6234
15 Locked 38.605 117503413 6134
16 Locked 38.983 117504098 6299
17 Locked 38.605 117504518 6313
18 Locked 38.605 117497220 6424
19 Locked 38.605 117504817 6274
20 Locked 38.605 102469662 6272
21 Locked 36.610 117504415 6539
22 Locked 37.636 117505008 6556
23 Locked 37.356 117505148 6539
24 Locked 37.356 99555906 6343

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 38400000 41 5.120 64qam 4
2 45200000 41 5.120 64qam 3
3 52000000 42 5.120 64qam 2
4 58800000 42 5.120 64qam 1


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 2.0 0 0 33 0
2 2.0 0 0 3 0
3 2.0 0 0 0 0
4 2.0 0 0 0 0


General Configuration
Network access Allowed
Maximum Number of CPEs 2
Baseline Privacy Enabled
DOCSIS Mode DOCSIS 3.0
Config file bac101000106ac22059726fc


Primary Downstream Service Flow
SFID 39053
Max Traffic Rate 64000000 bps
Max Traffic Burst 96000 bytes
Min Traffic Rate 0 bps
SFID 39052
Max Traffic Rate 321000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps


Primary Upstream Service Flow
SFID 39051
Max Traffic Rate 32100000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600 bytes
Scheduling Type Best Effort


Network log:


Time Priority Description
15-03-2022 17:06:26 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.178.164];CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 17:01:05 notice Illegal - Dropped INPUT packet: src=15.235.131.2 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:41:14 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:37:18 notice Illegal - Dropped INPUT packet: src=18.169.124.106 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:36:42 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:36:18 notice Illegal - Dropped INPUT packet: src=35.86.38.2 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:16:50 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.178.164];CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:16:21 notice GUI Login Status - Login Fail from LAN interface; client ip=[192.168.178.164];CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:15:33 notice Illegal - Dropped INPUT packet: src=142.251.36.33 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:11:49 warning [AC:22:05:A1:F7:E7][DFS] Radar signal detected, DFS sequence applied, channel changed from 120 to 48
15-03-2022 16:11:01 notice REGISTRATION COMPLETE - Waiting for Operational status;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:10:50 notice Illegal - Dropped FORWARD packet: src=192.168.178.129 MAC=60:E3:27:4F:E2:A1;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:10:49 warning MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:10:49 notice Illegal - Dropped FORWARD packet: src=192.168.178.87 MAC=44:09:B8:40:88:BC;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:10:27 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:10:14 notice Illegal - Dropped FORWARD packet: src=192.168.178.129 MAC=60:E3:27:4F:E2:A1;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:09:28 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:05:28 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:05:27 notice Illegal - Dropped INPUT packet: src=3.68.175.98 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:05:27 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
15-03-2022 16:02:56 notice Illegal - Dropped INPUT packet: src=54.187.160.31 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
12-03-2022 12:41:07 warning [AC:22:05:A1:F7:E7][DFS] Radar signal detected, DFS sequence applied, channel changed from 120 to 36

8 Reacties 8
Bert
Super Expert
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Als eerste zal er een andere splitter moeten komen met een nieuwe kabel naar je modem.

Ziggo kan je die gratis toesturen.

 

Dit is een klant helpt klant forum waar Ziggo moderators/medewerkers, zij hebben Ziggo voor hun naam staan, meestal binnen een werkdag (ma-vr) langskomen in ieder topic.

tobiastheebe
Super Expert
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Er is veel ruis aanwezig in de downstream.

 

Het aftakelement UMU-1006 is verouderd, overbodig, levert een hoge demping op in de downstream en maakt het modem ruisgevoelig door de open aansluitingen. Het modem kan direct op het AOP aangesloten worden middels een IEC/F-kabel (groene en rode stekker), mogelijk werd deze meegeleverd met het modem, anders kan Ziggo deze kosteloos toesturen.

Erik P
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Goedenavond @Ovi Sana,

Welkom op de Community! En fijn dat er al met je is meegedacht in dit topic. Wisselende internet is immers niet prettig, daar moet wat tegen gedaan worden!

Signaal is heel belangrijk voor het modem. Top dat daarom al foto's zijn geplaatst. De goedbedoelde suggesties neem ik ook ter harte, een gratis nieuwe splitter en kabel wordt zo snel mogelijk door PostNL bezorgt! Laat je weten of het internet daar stabiel van wordt? Dat is het doel 🙂

Ovi Sana
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Bedankt iedereen voor jullie antwoorden!

 

Vorige week van ziggo de nieuwe splitter en een kabel gekregen. Al 3 dagen in gebruik. Helaas de internet connectie valt heel vaak, soms elke 15 minuten. Wel geprobeerd de kabel direct in de APO te doen. Helaas zelfde verhaal, geen verbeteringen.

 

Is tijd om direct de ziggo te bellen en iemand laten kijken naar de AOP? Of kan nog iets doen?

 

Hierbeneden zijn de actuele gegevens in NetworkStatus op de ConnectBox.

 

Dankjulliewel voor de hulp!

 

Cable Modem Status
Item Status Comments
Acquired Downstream Channel(Hz) 610000000 Locked
Ranged Upstream Channel(Hz) 58800000 Ranged
Provisioning State Online Operational

 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 610000000 7 40 256qam 2
2 602000000 7 38 256qam 1
3 618000000 7 38 256qam 3
4 626000000 7 38 256qam 4
5 634000000 6 38 256qam 5
6 642000000 7 38 256qam 6
7 650000000 7 38 256qam 7
8 658000000 7 38 256qam 8
9 666000000 8 38 256qam 9
10 674000000 8 38 256qam 10
11 682000000 7 38 256qam 11
12 690000000 7 38 256qam 12
13 698000000 7 38 256qam 13
14 714000000 7 38 256qam 15
15 738000000 6 38 256qam 18
16 746000000 6 38 256qam 19
17 754000000 6 38 256qam 20
18 762000000 6 38 256qam 21
19 770000000 6 38 256qam 22
20 778000000 6 37 256qam 23
21 826000000 5 37 256qam 29
22 834000000 6 37 256qam 30
23 842000000 5 37 256qam 31
24 850000000 5 38 256qam 32

 

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.366 2689579136 5763
2 Locked 38.983 2652104607 5816
3 Locked 38.983 2508154978 5349
4 Locked 38.983 2601942792 5227
5 Locked 38.605 2701923622 5246
6 Locked 38.605 2709559621 4966
7 Locked 38.983 2624773328 4313
8 Locked 38.605 2606026008 4008
9 Locked 38.983 2499959822 3784
10 Locked 38.983 2578773409 3496
11 Locked 38.605 2544041650 924
12 Locked 38.605 2430502177 2065
13 Locked 38.605 2544233566 1875
14 Locked 38.605 2680037371 3168
15 Locked 38.605 2418791553 2833
16 Locked 38.605 2608117405 3042
17 Locked 38.983 2543798765 2934
18 Locked 38.605 2343005524 2576
19 Locked 38.605 2480421751 1056
20 Locked 37.636 2657177677 2865
21 Locked 37.636 2518532110 969
22 Locked 37.636 2656195552 2572
23 Locked 37.636 2584042734 964
24 Locked 38.605 2524366887 827

 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 58800000 43 5.120 64qam 1
2 38400000 42 5.120 64qam 4
3 45200000 42 5.120 64qam 3
4 52000000 43 5.120 64qam 2

 

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 2.0 0 0 23 0
2 2.0 0 0 93 0
3 2.0 0 0 76 0
4 2.0 0 0 86 0

 

General Configuration
Network access Allowed
Maximum Number of CPEs 2
Baseline Privacy Enabled
DOCSIS Mode DOCSIS 3.0
Config file bac101000106ac22059726fc

Primary Downstream Service Flow
SFID 55282
Max Traffic Rate 64000000 bps
Max Traffic Burst 96000 bytes
Min Traffic Rate 0 bps
SFID 55277
Max Traffic Rate 321000000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps

Primary Upstream Service Flow
SFID 55276
Max Traffic Rate 32100000 bps
Max Traffic Burst 42600 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 42600 bytes
Scheduling Type Best Effort

 

Network Log
Time Priority Description
22-03-2022 13:35:25 notice Illegal - Dropped INPUT packet: src=13.227.211.19 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:34:48 notice GUI Login Status - Login Sucess from LAN interface; client ip=[192.168.178.129];CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:34:44 notice Illegal - Dropped INPUT packet: src=52.50.154.175 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:27:11 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:27:01 notice Illegal - Dropped FORWARD packet: src=2603:1026:0207:0000:0000:0000:0000:0005 MAC=01:5C:6C:34:46:86;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:15:44 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:15:41 notice Illegal - Dropped INPUT packet: src=142.250.179.142 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:15:41 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:15:37 notice Illegal - Dropped FORWARD packet: src=2a00:1450:400e:0811:0000:0000:0000:200e MAC=01:5C:6C:34:46:86;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:15:37 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:15:23 notice Illegal - Dropped FORWARD packet: src=2a00:1450:400e:0811:0000:0000:0000:200e MAC=01:5C:6C:34:46:86;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:02:12 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:01:39 notice Illegal - Dropped FORWARD packet: src=2a00:1450:400e:0801:0000:0000:0000:2003 MAC=01:5C:6C:34:46:86;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 13:00:17 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 12:59:44 notice Illegal - Dropped INPUT packet: src=151.101.37.224 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 12:56:25 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 12:55:50 notice Illegal - Dropped INPUT packet: src=40.108.242.41 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 12:54:29 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 12:53:10 notice Illegal - Dropped INPUT packet: src=65.21.74.195 MAC=00:01:5C:6C:34:46;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
22-03-2022 12:29:46 critical No Ranging Response received - T3 time-out;CM-MAC=ac:22:05:97:26:fc;CMTS-MAC=00:01:5c:6c:34:68;CM-QOS=1.1;CM-VER=3.0;
21-03-2022 15:32:28 warning [AC:22:05:A1:F7:E7][DFS] Radar signal detected, DFS sequence applied, channel changed from 120 to 40
21-03-2022 04:03:24 warning [AC:22:05:A1:F7:E7][DFS] Radar signal detected, DFS sequence applied, channel changed from 120 to 36

 

 

 

 

tobiastheebe
Super Expert
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Nog steeds veel ruis in de downstream. Grote hoeveelheden correctable errors ('Post RS Errors') en de ongelijke unerrored codewords ('Pre RS Errors') impliceren uncorrectable errors. Verder vrijwel continu T3 timeouts.

 

Een monteursafspraak voor signaalcontrole en vernieuwen van het AOP is m.i. de volgende stap. Het huidige AOP (TRAS-1000) is verouderd.

Ovi Sana
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Bedankt voor jouw reactie. De afspraak met de monteur is voor morgen gemaakt. Hopelijk de problemen worden dan opgelost.

tobiastheebe
Super Expert
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Fijn dat er een afspraak gepland staat, ik ben benieuwd naar de bevindingen van de monteur.

Mariska
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@Ovi Sana We zijn benieuwd, hoe is de afspraak met de monteur verlopen?

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