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Pikor23

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Verouderde AOP, vereist vervanging onder Gigabox

Hallo, ik heb vandaag een pakket met mijn nieuwe Gigabox-modem en lees in de handleiding dat het aansluiten op mijn AOP-aansluiting onmogelijk is. In de bijlage zal ik een foto van mijn AOP toevoegen het is een kubus met twee ingangen voor TV en Radio. Ik weet niet waarom ik niet online contact kan opnemen met de servicedesk of een afspraak kan maken met een monteur. Kan iemand mij helpen bij het regelen van een AOP-uitwisseling?

 

Op de onderste rij, tweede van links is mijn huidige AOP

 

Ik verontschuldig me als er iets onbegrijpelijks in mijn tekst staat, maar ik ken geen Nederlands en ik gebruik een vertaler. 

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Jos
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Technician support is on the way! Glad to hear everything is up and running. I have planned a technician for this Wednesday 13th between 12-18 hours to replace the AOP. 
If needed, please reschedule the appointment in Mijn Ziggo. If this does not function or you cannot find it? Let me know on which date and time block 8-13/12-18 you can be available. 

For now a warm welcome to you as a new customer and ask away if you have any question. 

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Pikor23
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It was at this point that the fitter left the house, a quick change of everything lasted about 15 minutes. Thank you all for your help, great + for ziggo

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tobiastheebe

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Let me know if you prefer English.

 

Het SmartWifi modem Giga komt wel online op een verouderde contactdoos (uiteraard moet daarop wel signaal aanwezig zijn) maar de stabiliteit en snelheid van de internetverbinding zullen niet optimaal zijn.

 

Is er een contactdoos met (meestal) groene kabel in de meterkast aanwezig? Zo ja, kun je daarvan een foto plaatsen? Zo nee, dan is de contactdoos in de woonkamer het AOP.

 

Een moderator (Ziggo-medewerker) kan een monteursafspraak inplannen en komt binnen enkele dagen langs in dit topic.

Pikor23
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Of course, for me it is better to talk in English. Thank you for your reply, I checked the counter socket before writing this topic and I didn't see any green cable or plug like those from Ziggo. It seems to me that the plugin in the living room is the main ziggo plugin.

 

I will add that at my address I do not know when last time this plugin from Ziggo was used, perhaps there is no signal in it, I can not answer this question. Earlier owners could use it, but I'm sure it was unused for about 5 years. 

Pikor23
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I am editing the comment because I realized what you meant with the signal, the signal that I will have on Saturday with Ziggo, but as you wrote above on the old slot, the speed may not be optimal, and I care about the full speed due to the fact that many devices in the house use the Internet. That's why I think that probably the best solution is to match the right socket to my modem

tobiastheebe

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In that case, the outlet in the living room must indeed be the AOP (main outlet). This used to be common in properties built before ~1990.

 

You may connect the modem to the TV output, usually the left one. If the LED ring continues blinking after ~10 minutes, this likely implies that no signal is present on the AOP. This can be verified by logging into the modem's web interface and posting the downstream/upstream data in this topic.

 

In any case, the technician will have to install an up-to-date outlet (btv 01-SET).

Pikor23
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I can try to do it, but if I understand correctly, I have to wait until the day when ziggo declared to make the signal available on the cables, on Saturday. I'll try to do this and put a picture of you wrote about here, and in the meantime I hope that someone will get back to me about arranging a fitter's appointment. I do not hide that I would be calmer if the socket was replaced with those that should officially be in tandem with my modem. For now, thank you for your help and explanation of how it should all look like. 

tobiastheebe

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Ziggo is not usually aware of whether a property is physically connected to the EV ('eindversterker' = final amplifier) before the modem has not yet registered itself on the network for the first time.

 

If the physical connection to the EV is going to be established on Saturday (this must be performed on-site), the technician would replace the AOP as well and a separate appointment would not be required.

MR_CHIP

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i think a mechanic wil not visit the customer if his task is to connect them physically on the EV since that has nothing to do with customer domain 

tobiastheebe

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Both the AOP and EV belong to Ziggo's infrastructure and the technician should verify the signal on the AOP after connecting the cable inside the EV. Outdated outlets are replaced by default.

Pikor23
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Hello again, I connected the modem and checked everything in the attachment I will add photos. In general, the Internet works, there is a signal and the download speed on the cable is 964mb / s so there is not much difference

tobiastheebe

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Glad to read that. Downstream and upstream values are OK in general, some uncorrectable errors on the OFDM channel, which is to be expected.

 

Having a moderator schedule a technician appointment to replace the AOP is the next step.

Pikor23
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I can count on someone here to speak up and arrange a meeting with the fitter or should I try to do it through the ziggo website? Yesterday there were some problems with the website and I could not do anything. 

tobiastheebe

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A moderator will visit this topic within 1-2 days.

Jos
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Technician support is on the way! Glad to hear everything is up and running. I have planned a technician for this Wednesday 13th between 12-18 hours to replace the AOP. 
If needed, please reschedule the appointment in Mijn Ziggo. If this does not function or you cannot find it? Let me know on which date and time block 8-13/12-18 you can be available. 

For now a warm welcome to you as a new customer and ask away if you have any question. 

Pikor23
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It was at this point that the fitter left the house, a quick change of everything lasted about 15 minutes. Thank you all for your help, great + for ziggo

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