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Louisattac

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Unstable internet connection

Hi all,

 

My Ziggo Connect box has been active since 2 weeks and I've been experiencing frequent cuts ever since. 1 cut happens about every 10 minutes, which makes it very annoying for business zoom calls and online gaming. It's doing that whether I'm on the wi-fi or on the ethernet.

 

Is it somehow fixable?

 

Please find attached screenshots of installation and PingPlotter. Please also find below modem's downstream/upstream data.

 

Canaux agrégés en aval

Canal Fréquence (Hz) Puissance (dBmV) SNR (dB) Modulation ID canal

1618000000538256qam3
2602000000538256qam1
3610000000538256qam2
4626000000538256qam4
5634000000438256qam5
6642000000538256qam6
7650000000438256qam7
8658000000538256qam8
9666000000438256qam9
10674000000437256qam10
11682000000338256qam11
12690000000438256qam12
13698000000438256qam13
14706000000438256qam14
15714000000438256qam15
16722000000538256qam16
17730000000538256qam17
18738000000538256qam18
19746000000438256qam19
20754000000438256qam20
21826000000237256qam29
22834000000237256qam30
23842000000237256qam31
24850000000137256qam32

 

Canaux agrégés en aval

Canal État verouillé RxMER (dB) Pre RS Errors Post RS Errors

1Verrouillé38.6051375228379942
2Verrouillé38.6051374924179426
3Verrouillé38.6051374924062542
4Verrouillé38.6051374924341340
5Verrouillé38.6051374924185823
6Verrouillé38.6051374924230949
7Verrouillé38.6051374924206530
8Verrouillé38.6051374924262536
9Verrouillé38.6051374924377847
10Verrouillé37.3561374924430665
11Verrouillé38.9831374924276061
12Verrouillé38.6051374924597464
13Verrouillé38.6051374924817845
14Verrouillé38.9831374924873550
15Verrouillé38.60513749248307977
16Verrouillé38.98313749249196625
17Verrouillé38.9831374924449038
18Verrouillé38.6051374925080762
19Verrouillé38.6051374925129162
20Verrouillé38.6051374924332555
21Verrouillé37.63613749245047188
22Verrouillé37.35613749249187285
23Verrouillé37.35613749251613401
24Verrouillé37.35613749252210337

 

Canaux agrégés en amont

Canal Fréquence (Hz) Puissance (dBmV) Taux de symbole (ksps) Modulation ID canal

152000000425.12064qam2
238400000425.12064qam4
345200000425.12064qam3
458800000425.12064qam1

 

Canaux agrégés en amont

Canal Type de canal T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

12.00000
22.00010
32.00010
42.0001

0

 

Thanks for your help!

Oplossing

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Louisattac
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Doesn't seem to be anything more than that unfortunately.. and I can't find any green cable either. I've searched the flat back and forth (even searched the residence hall) but this is the only thing visibly looking close to an Internet related thing. I attached the meter cupboard overview photo in any case.

 

The connection has been pretty stable ever since tho, so if this is too much of a bother, we can drop this!

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tobiastheebe
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Downstream and upstream values are OK and the coax outlet appears to have been updated to a btv 01-SET. Is this the only coax outlet inside the property or does the meter cupboard contain an outlet as well?

 

Please configure the modem settings as follows:

 

  • DHCP server: set lease time to 86400 (1 day).
  • Firewall: disable all options except 'firewall security' (first one) for both IPv4 and IPv6.
  • (Optional, if settings above do not resolve issue.) DHCPv6 server: set operation mode to stateless.
Louisattac
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Thanks for your response.

 

There is a second coax outlet inside the bedroom, which looks just the same. I didn't try it out tho.

Sidenote: there was originally a splitter on the outlet I use. I removed it because it was even worse before, with a lot of ping strikes.

 

I read elsewhere that there shouldn't be any PostRS errors, and here I see there's a lot. What does that mean?

 

Regarding DHCP: it's already on 86400.

Regarding Firewall: done.

There's also someone from the ziggo support that reseted the routeur.

 

I'm gonna try with these options and give an update whether that works or not. Thanks!

 

tobiastheebe
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If another coax outlet is present in the bedroom, the AOP (main outlet) is usually located inside the meter cupboard. Could you post a picture of that? Ziggo recommends connecting the modem to the AOP instead of a secondary outlet.

 

A splitter is redundant if you are not connecting a TV or set-top box using coax. It will only attenuate the signal unnecessarily. The DS and US values are currently good to excellent, no need to adjust these using the splitter.

 

Since you are using a Compal modem, the 'Post RS Errors' are correctable errors, instead of the usual uncorrectable errors. They do not need to be 0. The 'Pre RS Errors' are unerrored codewords. These values have been displayed incorrectly ever since this type of modem was released.

Louisattac
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Ha indeed I found it. Photo attached.

Idk if I am authorized to try and open it tho? Seems pretty locked up. And there's no outlet anywhere.

 

Thank you for the clarification on post rs errors.

tobiastheebe
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No, this is not the AOP, it looks like a 230 V splice box. Can you spot a green cable?

Louisattac
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Doesn't seem to be anything more than that unfortunately.. and I can't find any green cable either. I've searched the flat back and forth (even searched the residence hall) but this is the only thing visibly looking close to an Internet related thing. I attached the meter cupboard overview photo in any case.

 

The connection has been pretty stable ever since tho, so if this is too much of a bother, we can drop this!

tobiastheebe
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According to the writing on the conduit, the bedroom (CAI SLAAPK) is/was directly connected to the living room (INK CAI WOONK), and the living room outlet should be the demarc. The main (drop) cable is not always a green color, but should terminate at the living room outlet. I suspect a loop-through outlet was previously installed in the living room, which has since been replaced by an input-only outlet, disconnecting the bedroom outlet. I am not 100% sure about this, but the modem should be OK at its current location.

 

Glad to read that the internet connection stability has improved.

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