Hi all,
My Ziggo Connect box has been active since 2 weeks and I've been experiencing frequent cuts ever since. 1 cut happens about every 10 minutes, which makes it very annoying for business zoom calls and online gaming. It's doing that whether I'm on the wi-fi or on the ethernet.
Is it somehow fixable?
Please find attached screenshots of installation and PingPlotter. Please also find below modem's downstream/upstream data.
Canal Fréquence (Hz) Puissance (dBmV) SNR (dB) Modulation ID canal
1 | 618000000 | 5 | 38 | 256qam | 3 |
2 | 602000000 | 5 | 38 | 256qam | 1 |
3 | 610000000 | 5 | 38 | 256qam | 2 |
4 | 626000000 | 5 | 38 | 256qam | 4 |
5 | 634000000 | 4 | 38 | 256qam | 5 |
6 | 642000000 | 5 | 38 | 256qam | 6 |
7 | 650000000 | 4 | 38 | 256qam | 7 |
8 | 658000000 | 5 | 38 | 256qam | 8 |
9 | 666000000 | 4 | 38 | 256qam | 9 |
10 | 674000000 | 4 | 37 | 256qam | 10 |
11 | 682000000 | 3 | 38 | 256qam | 11 |
12 | 690000000 | 4 | 38 | 256qam | 12 |
13 | 698000000 | 4 | 38 | 256qam | 13 |
14 | 706000000 | 4 | 38 | 256qam | 14 |
15 | 714000000 | 4 | 38 | 256qam | 15 |
16 | 722000000 | 5 | 38 | 256qam | 16 |
17 | 730000000 | 5 | 38 | 256qam | 17 |
18 | 738000000 | 5 | 38 | 256qam | 18 |
19 | 746000000 | 4 | 38 | 256qam | 19 |
20 | 754000000 | 4 | 38 | 256qam | 20 |
21 | 826000000 | 2 | 37 | 256qam | 29 |
22 | 834000000 | 2 | 37 | 256qam | 30 |
23 | 842000000 | 2 | 37 | 256qam | 31 |
24 | 850000000 | 1 | 37 | 256qam | 32 |
Canal État verouillé RxMER (dB) Pre RS Errors Post RS Errors
1 | Verrouillé | 38.605 | 13752283799 | 42 |
2 | Verrouillé | 38.605 | 13749241794 | 26 |
3 | Verrouillé | 38.605 | 13749240625 | 42 |
4 | Verrouillé | 38.605 | 13749243413 | 40 |
5 | Verrouillé | 38.605 | 13749241858 | 23 |
6 | Verrouillé | 38.605 | 13749242309 | 49 |
7 | Verrouillé | 38.605 | 13749242065 | 30 |
8 | Verrouillé | 38.605 | 13749242625 | 36 |
9 | Verrouillé | 38.605 | 13749243778 | 47 |
10 | Verrouillé | 37.356 | 13749244306 | 65 |
11 | Verrouillé | 38.983 | 13749242760 | 61 |
12 | Verrouillé | 38.605 | 13749245974 | 64 |
13 | Verrouillé | 38.605 | 13749248178 | 45 |
14 | Verrouillé | 38.983 | 13749248735 | 50 |
15 | Verrouillé | 38.605 | 13749248307 | 977 |
16 | Verrouillé | 38.983 | 13749249196 | 625 |
17 | Verrouillé | 38.983 | 13749244490 | 38 |
18 | Verrouillé | 38.605 | 13749250807 | 62 |
19 | Verrouillé | 38.605 | 13749251291 | 62 |
20 | Verrouillé | 38.605 | 13749243325 | 55 |
21 | Verrouillé | 37.636 | 13749245047 | 188 |
22 | Verrouillé | 37.356 | 13749249187 | 285 |
23 | Verrouillé | 37.356 | 13749251613 | 401 |
24 | Verrouillé | 37.356 | 13749252210 | 337 |
Canal Fréquence (Hz) Puissance (dBmV) Taux de symbole (ksps) Modulation ID canal
1 | 52000000 | 42 | 5.120 | 64qam | 2 |
2 | 38400000 | 42 | 5.120 | 64qam | 4 |
3 | 45200000 | 42 | 5.120 | 64qam | 3 |
4 | 58800000 | 42 | 5.120 | 64qam | 1 |
Canal Type de canal T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | 2.0 | 0 | 0 | 0 | 0 |
2 | 2.0 | 0 | 0 | 1 | 0 |
3 | 2.0 | 0 | 0 | 1 | 0 |
4 | 2.0 | 0 | 0 | 1 | 0 |
Thanks for your help!
Opgelost! Ga naar oplossing.
Doesn't seem to be anything more than that unfortunately.. and I can't find any green cable either. I've searched the flat back and forth (even searched the residence hall) but this is the only thing visibly looking close to an Internet related thing. I attached the meter cupboard overview photo in any case.
The connection has been pretty stable ever since tho, so if this is too much of a bother, we can drop this!
Jij bent de IT-hulplijn in je straat, de verlichting werkt thuis op commando en je groet de pakketbezorger met de slimme deurbel. Herkenbaar? Dan zijn de Community events echt iets voor jou! Doe mee en sluit je aan.
Downstream and upstream values are OK and the coax outlet appears to have been updated to a btv 01-SET. Is this the only coax outlet inside the property or does the meter cupboard contain an outlet as well?
Please configure the modem settings as follows:
Thanks for your response.
There is a second coax outlet inside the bedroom, which looks just the same. I didn't try it out tho.
Sidenote: there was originally a splitter on the outlet I use. I removed it because it was even worse before, with a lot of ping strikes.
I read elsewhere that there shouldn't be any PostRS errors, and here I see there's a lot. What does that mean?
Regarding DHCP: it's already on 86400.
Regarding Firewall: done.
There's also someone from the ziggo support that reseted the routeur.
I'm gonna try with these options and give an update whether that works or not. Thanks!
If another coax outlet is present in the bedroom, the AOP (main outlet) is usually located inside the meter cupboard. Could you post a picture of that? Ziggo recommends connecting the modem to the AOP instead of a secondary outlet.
A splitter is redundant if you are not connecting a TV or set-top box using coax. It will only attenuate the signal unnecessarily. The DS and US values are currently good to excellent, no need to adjust these using the splitter.
Since you are using a Compal modem, the 'Post RS Errors' are correctable errors, instead of the usual uncorrectable errors. They do not need to be 0. The 'Pre RS Errors' are unerrored codewords. These values have been displayed incorrectly ever since this type of modem was released.
Ha indeed I found it. Photo attached.
Idk if I am authorized to try and open it tho? Seems pretty locked up. And there's no outlet anywhere.
Thank you for the clarification on post rs errors.
No, this is not the AOP, it looks like a 230 V splice box. Can you spot a green cable?
Doesn't seem to be anything more than that unfortunately.. and I can't find any green cable either. I've searched the flat back and forth (even searched the residence hall) but this is the only thing visibly looking close to an Internet related thing. I attached the meter cupboard overview photo in any case.
The connection has been pretty stable ever since tho, so if this is too much of a bother, we can drop this!
According to the writing on the conduit, the bedroom (CAI SLAAPK) is/was directly connected to the living room (INK CAI WOONK), and the living room outlet should be the demarc. The main (drop) cable is not always a green color, but should terminate at the living room outlet. I suspect a loop-through outlet was previously installed in the living room, which has since been replaced by an input-only outlet, disconnecting the bedroom outlet. I am not 100% sure about this, but the modem should be OK at its current location.
Glad to read that the internet connection stability has improved.
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