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sandeepvadalkar

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Swap CableModel does not change the SSID of PODs in smartwifi portal

I have recently swapped my CM from Compal to MV2+

Swap CableModel does not change the SSID of PODs?

In https://smartwifiweb.ziggo.nl/ I have noticed that Pods are still shows Wifi-netwerk from old CM ( See the attached image)

 

OLD SSID - ZiggoXXXBF86

New SSID- ZiggoXXX3095

 

Spoke with 3 different customer care agents but my question is not answered that why the SSID in pod's is still old and not new one in swap CM scenario.

 

Additional info:

1.My devices are getting linked with the pods but on UI it still shows old wifi

2. Maybe the backoffice system is not upto-date when pods are linked with new ssid

3. Wifi-netwerk field is not visible in smartwifi app so usually customers don't notice this in the mobile. ( only related to smartwifiweb). 

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Marije
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It's to my understanding that Rob has contacted you and that you've now put the issue forth through the appropriate channels 🙂 
Surely it'll be picked up, investigated and solved through there! 

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sandeepvadalkar
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attached images

Bert

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Have you unplugged the pods for 5 minutes and then plugged them back in?

sandeepvadalkar
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Yes I did that but still it is showing old SSID

Bert

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A Ziggo forum employee will visit here shortly to look at your problem and take the necessary steps.

 

Can you put the serial numbers of the pods in your profile under Personal comments?


Make sure that your zip code and house number are in your Ziggo community profile, these are not visible to the public, so that the correct data can be accessed immediately.

 

After clicking on the link below, you may scroll down slightly on the page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info 

Marije
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Hey @sandeepvadalkar , welcome to the Community! 

 

I can imagine that this is a rather weird problem, considering the mesh network. You shouldn't have different SSID's anymore with a mesh network. At least, I think so. 

I'd love to look into this a bit more. Could you please add your postal code and house number to your Community profile? 

sandeepvadalkar
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Details added in profile

Marije
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It's to my understanding that Rob has contacted you and that you've now put the issue forth through the appropriate channels 🙂 
Surely it'll be picked up, investigated and solved through there! 

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