SmartWifi app can't connect to modem and wifi speed is low

[ForiDunk]

Hello, 

I recently started having an issue with my wifi. The download and upload speed is very slow and my app cannot connect to the router. I also have 2 wifi-pods installed.

I also don't know dutch so I tried to translate the message. I tried to turn off the modem and turn it back on after a few seconds with no results.

Can you help me?

[BAM]

@ForiDunk,

Your modem can't be found, possibly in Bridge mode?

Are you familiar with the modem settings?

Regards,

Bam

[ForiDunk]

Hi, thank you for your fast response! No I'm not 😞

[ForiDunk]

I recently had a power outage, that might affected it 🤔

[BAM · Accepted solution]

The first check your connectors, all well?

The restart your modem, ( power off en after 2 minute power on ).

Wait till all light stop blinking an then retry ( after  restart offf your app )

Good luck,

Bam

[ForiDunk]

Good news @BAM: the internet speed is back, the bad news is after 10 min of loading the app didn't managed to connect.

[BAM]

@ForiDunk 

Please close the app and restart it.

Possibly it works then.

Regards,

Bam

[ForiDunk]

@BAM it still didn't worked unfortunately. I downloaded the latest app from the app store (iOS).

[BAM]

Hay,

What type of error do you see?



Regards,

Bam

[ForiDunk]

[Ad Arnhem]

Sinds vandaag kan de smartwifi app mijn modem ook niet vinden; heeft het 3 maanden goed gedaan! Reset modem 2x ( 60s van stroom af) en opnieuw installeren van Smartwifi app heeft geen resultaat. De pods werken wel en ik heb een goede verbinding met internet. Oplossing?

[Ad Arnhem]

Na een reset van het modem mbv de resetknop op de achterzijde ervan vindt de Smartwifi app het modem weer!! Probleem hier dus opgelost. 

[BAM · Accepted solution]

@Ad Arnhem 

Niet gebruikelijk, maar fijn dat het werkt voor je !!

@ForiDunk ,

Could you try to reset your modem? Possibly this will work for you also.

Groet / Regards,

Bam

[ForiDunk]

Thank you, everything works now 🙏