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Let op: In het weekend van 14 en 15 juni doen we een upgrade van onze systemen waardoor ook het inloggen op de Ziggo Community beperkt mogelijk is. Vanaf maandag werkt het weer als vanouds.
robertcris
Level 1

Really confused, Modem lights off but I still have internet

Hi. I hope this makes sense because it got me really confused.

I had my modem installed in the utility cabinet a few months ago and everything was going ok. Today internet went down around the time when people were putting fiber optic cables in the ground on my street. I thought that maybe they cut a cable by mistake. I have copper currently.

 

I chatted with Ziggo support and they made an appointment for an engineer to come in a weeks time. The two arrows on the front of the modem were flashing green no matter what I tried.

 

I have added some photos that show my old installation spot and one with the new location. After that I decided to move the modem to my living room where I also have an outlet in the wall. Now comes the weird part

 

 There are no lights on the modem, just the white status light. No wify symbol, nothing which I believe should be green. However...I have internet now and it remained with only the white light for 5 hours now. Should I keep the engineer visit? The only downside right now is that internet signal is really week in one of the rooms since I had to move the model farther away.

 

 

WhatsApp Image 2022-02-03 at 20.38.33.jpegWhatsApp Image 2022-02-03 at 20.38.16 (1).jpegWhatsApp Image 2022-02-03 at 20.38.16.jpeg

 

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Bert
Level 21
T.E.A.M.

" There are no lights on the modem, just the white status light. No wify symbol, nothing which I believe should be green."

 

Only the white light on the modem is exactly as it should be. If a green icon lights up, something is wrong. These will turn off after startup and if all connections are good. 

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Bert
Level 21
T.E.A.M.

" There are no lights on the modem, just the white status light. No wify symbol, nothing which I believe should be green."

 

Only the white light on the modem is exactly as it should be. If a green icon lights up, something is wrong. These will turn off after startup and if all connections are good. 

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robertcris
Level 1
Topicstarter

Thanks, then I got it wrong. I was looking at it today before I moved it and the wifi light was green all the time and arrows flashing. The way I usually had it installed was upside down and could  never see the lights...