Hello Ziggo Community,
I am sorry my post is not in Dutch, but my knowledge of the language is not enough to explain such a complicated matter. We are Ziggo clients for many years and there used to be a problem with the connection or the set up we were using at our house until there was a big failure few weeks back. Since then the connection started to drop. We did the obvious things, like restarting the router, changing the cables, Ziggo just send us a new splitter and modem adapter. Anyways, we were in touch with them countless times and when the fitter came, he said all is fine, while changing a splitter and placing the modem downstairs near the main access point. While we know this is preferable set up, we used to have the modem plugged in at the top floor where our office is. Our set up was as follows (please see the amazing diagram below). From the Ziggo box there is a cable going to the 2nd floor where we had the modem plugged in. We had an extra router in house to have the wifi signal for the rest of the house. It all worked perfectly until that one day. Our concern is that it used to be a very hot period when it all happened, so our concern was that the modem got broken, but so far we haven't been offered a replacement, despite countless requests. Now when we try the same set up the connection is created and it is stable from few minutes until 2 hours. Then it breaks and modem starts to show all red lights. It is very bizarre. When we plug the modem downstairs directly to the main access point it is more stable. Could anyone explain why is this happening and what could have been done in order to fix the previous set up? The main thing is that we know that there was a big failure and there were things done to the network in the neighbourhood, something obviously changed, but we were unable to get support to fix our problem yet, so any help or suggestion is very welcome!