Hi there
Sorry Dutch not good.
We have been with Ziggo for over a year with no problems.
We have now been having a problem for the past 3 weeks where we have very slow download speeds from sites such as Amazon (Audible), Playstation network, Apple updates. We upgraded to the 200Mbps line last night but still have the same problem. For instance to download an Audio book from amazon that is 200MB takes 1 hour!! Streaming is also a problem, sites like Netflix run in 540p max etc.
BUT
When we do a speed test, wifi and cable, most of the time it says full speed (190 Mbps)
We have contacted the call centre several times but they can only reset the router to the original settings and tell us that there is no problem.
Even with a wired connection, any kind of file streaming or download are still slow.
Any advice?
We have tried:
• Plugging in a laptop directly with an ethernet cable (speedtest fine, all downloads still slow)
• Using Open dns and Google dns on the laptop and the ps4 (cant do it on the ziggo box) - no changes.
• Resetting the router to the original settings (twice)
• Switching the ipv6 from stateful to stateless and vice versa
• Using 5ghz with ac only.
• Using static ip addresses
Our setup hasn't changed, we haven't introduced any new devices on our network, yet all of a sudden, our internet has become unusable. Updating osx and ios takes several hours/days. Downloading a ps4 game takes 100+ hours.
Never had this kind of problem, please help.