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Honya

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Partial Service (DS only) but internet working

Hello, 

 

today I became a new Ziggo user. When I plugged in the router and cables I the internet started working but I'm getting this message in the modem administration: Internet Partial Service (DS only)

 

According to the instruction manual this seems to indicate a problem (I'm not Dutch but I assume it means something is not right).

 

Screenshot 2022-06-02 at 17.05.10.png

 

The internet works despite this indicated problem. What does it mean, and how shall I fix that message? Thank you.

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tobiastheebe
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The splitter (POA-01-B) is redundant, please connect the modem directly to the AOP outlet, reboot it and post the downstream tables once again after 1-2 hours.

 

The AOP (DIO-01) is slightly outdated and may need replacing, this would require a technician appointment.

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Bert
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I think it has an old wall socket that the modem is plugged into.

 

Can you place a photo here of the first place where Ziggo enters your house with any splitters and amplifiers and modem in the photo?

tobiastheebe
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Ingress due to outdated and/or improperly shielded components often causes partial bonding/service, which indicates that one or more available channels could not be locked (onto).

Could you post the modem’s downstream/upstream data according to these instructions?

Honya
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@tobiastheebe this is what I see

 

Screenshot 2022-06-02 at 17.33.57.png

Screenshot 2022-06-02 at 17.33.49.png

  

Screenshot 2022-06-02 at 17.33.41.png

tobiastheebe
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Please post both downstream tables in full.

Honya
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@tobiastheebe now updated.

tobiastheebe
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Downstream exhibits 4G ingress, as expected. One channel could not be locked and another suffers from low MER + high CER.

 

Could you post one or more pictures of the AOP (main outlet in meter cupboard or living room) and cables, plus splitter(s) and signal amplifier, as applicable?

Honya
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I'm not sure if this is what you are after. But took pictures of how it is plugged in:

IMG_0323.jpeg

IMG_0324.jpeg

  

tobiastheebe
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The splitter (POA-01-B) is redundant, please connect the modem directly to the AOP outlet, reboot it and post the downstream tables once again after 1-2 hours.

 

The AOP (DIO-01) is slightly outdated and may need replacing, this would require a technician appointment.

Honya
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@tobiastheebe thank you very much, now working correctly (all green)

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