(firstly apologies for English, if we where talking this would be easy in Dutch but written is harder)
I have been suffering intermittent packet loss on my link for some time now mostly noticeable during zoom calls as that seems to be most affected by packet loss but the kids complain about netflix and gaming drops as well.
I have just move home (Dec 2020) so at first I thought it was my setup and cabling and I have been through several changes including changing all my own cabling and even replacing my firewall (ubiquiti dream machine pro) which is connected direct to the modem which is in bridge mode. I have already had a call to the helpdesk who sent me a new cable and splitter of which I don't use the splitter anyway but I did replace the cable (even though it's the same model and length of cable as the 2 month old one I had plugged in before, you never know).
I looked at the logs from the modem (Connectbox Giga) (I will attach captures) and errors don't appear to be a problem, the only log messages that I can see appear to be around issues I can explain either from me power off the box or there being a known issue. But the packet loss is a lot more frequent than this and effects all of my destinations, which can only lead me to think that it comes from something very close to my location, either my own network (which is why I replaced the devices and the cabling (all new equipment and cables)) or the very first hops on the provider network (as it impacts every location I monitor).
So I wanted to provide you guys with the data and see if somebody can suggest something other than there being a problem in the Ziggo network that I can look to solve
I will attach some of the capture here and then some more afterwards, I have my smokeping results which I will add