No internet access - Web browser redirecting always to 192.168.178.1

[OAS789]

Hi everybody,

Apologies for posting this here in English (i'm not there yet with my Dutch 🙂 )

For a a couple of days in a row, when trying to opening any website from my Ipad, the browser re-directs me to 192.168.178.1, and it displays a message under a Ziggo logo saying: "Connection Problem - We are having trouble connecting you to the internet. If you click the button above, we will try to fix your problem". (Picture below for reference).

There is this big red button that if clicking it sends you to the next page which requests you to enter the password to access my router. This seems to be a bit sketchy, why would I need to enter that password to grant me access to internet?

Wifi conection seems to work fine, tried to re-boot the router a couple of times with no results...any ideas what this might be? Has anybody had a similar issue?

Thanks in advance for the help.

[bburgg]

Is your wifi passcode on your iPad correct?

[DennyW]

OAS789

It seems to me that the message comes from the Ziggo- modem-router itself.

192.168.178.1. Is the IP-adress of the modems graphical interface (as well as the gateway’s IP-adress).

You’ve access to the WLAN, so your passphrase is correct, but you don’t have access to the internet.

I think you better login in to the modem and have a "little looksy" what‘s the problem. You can find the login name and the password on your modem.

Regards,
DennyW

[DennyW · Accepted solution]

The most effective way bringing a modem to “decent behaviour” is to give it a full power cycle: disconnect the power adaptor from the mains / power socket and wait 20-30 seconds. Then plug it in again and wait till it’s completely booted up.

You maybe try this first.

Regards,
DennyW

[OAS789]

Thanks Denny for the answer. The full reset of the power cycle on the modem seems to do the thing for now.

I could not find anything "weird" when looking into the modem settings. So no idea why the issued appeared on the first place.

Regards,
Oscar

[DennyW]

OAS789

Hi Oscar,

You’re welcome, thank you for letting me know it worked.

A power cycle is just a bit more drastic than a simple reset / reboot and when someone is very desperate restoring to factory setting is the way to go. However, restoring to factory defaults makes that you'll lose all your settings.
All those three options will clear the log and make analysing by the Ziggo technicians more difficult.

I’ll also hesitate clicking a link to enter the routers interface instead of using an internet browser and navigate to its IP-address myself.
As you probably will know, you can always change the routers password, if that will ease your mind.

Nobody likes that kind of weird behaviour of a modem-router. Let’s hope it will stay to this incident.

Regards,
Denny