Elizângela B.
Ontdekker
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No Wi-Fi connection

Hi, two days ago I lost my Wi-Fi connection and a green light keeps blinking. The message I got is that due to a malfunction, the connection was dissolved, but the error was resolved. It's already been 2 days, I already restarted the modem but I still don't have internet.

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Erik S
Community Moderator
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Dear @Elizângela B.! First of all, welcome to the Ziggo Community 🙂 It's lovely to have you here!

I am very sorry you're experiencing issues with your wifi connection at home. If I'm not mistaken you are a new customer with us and that means an engineer can come by for free to install your products properly. Please try scheduling an appointment with the engineer through this page with your customer number. It's in Dutch so I hope you'll manage. If not, let us know here!

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Bert
Super Expert
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This is a customer help customer forum where Ziggo moderators/employees, they have Ziggo in front of their name, will come by here tomorrow.


Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.


After clicking on the link below, scroll down on the next page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info

 

 

Elizângela B.
topicstarter
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Hi, thank you for your reply. Tomorrow is perfect. The only thing is that, as I will be at work in the morning, is it possible for the person that is coming tomorrow to come between 12h and 13h? It would be great.

Regards

Bert
Super Expert
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I mean here in this topic, not at your house.

Elizângela B.
topicstarter
Ontdekker
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Oh, ok. My mistake. 

Erik S
Community Moderator
Community Moderator
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Dear @Elizângela B.! First of all, welcome to the Ziggo Community 🙂 It's lovely to have you here!

I am very sorry you're experiencing issues with your wifi connection at home. If I'm not mistaken you are a new customer with us and that means an engineer can come by for free to install your products properly. Please try scheduling an appointment with the engineer through this page with your customer number. It's in Dutch so I hope you'll manage. If not, let us know here!

Bekijk in context

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