I have recently moved to a new home and purchased a new internet+tv package for my place. Yesterday, I got the modem and mediabox by mail, but ever since I couldn't connect to the internet. The light on the modem is green and keeps blinking, which means that there is no connection. Here are the solutions that I tried:
- I connected the modem for several hours uninterrupted
- I tried with and without the splitter
- I checked my main connection and verified that it is compatible (btv 01-SET) and is well connected to the coaxial cable
- I hard reset the modem
None of these worked for me so far. I contacted help desk and they also couldn't solve the issue, so they arranged for the mechanic (but it will be on Monday, so I'm doing my best to solve the issue beforehand).
Maybe related, I also tried to login to "mijn ziggo", but I keep getting Error code: 002.