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jaggesher

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New connection not working.

Hi I'm a new customer of Ziggo. Today I got my package. I already try to install it, but it's not working, the bottom led light just blinking green. 

Any Help? Can I get assistance to install it?

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Rob L
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Hey @jaggesher

 

I'm sorry to hear that you cancelled due to a bad start and that I caught up to your topic too late. If you were able to cancel the subscription then you should automatically receive a return box for the modem and other devices. Just deliver this to the nearest post office pick up point and you will be all good.

 

If you have any further questions, don't hesitate to ask and if not, all the best!

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tobiastheebe

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A technician appointment may be required to (re)connect to your property's cable to the multitap within the EV ('eindversterker' = final amplifier) cabinet.

 

Could you post one or more pictures of the AOP (main outlet in meter cupboard or living room) and cables, plus splitter(s) and signal amplifier, as applicable?

Additionally, could you log in to the modem's web interface at 192.168.178.1 and copy the data displayed on the Downstream and Upstream tabs on the Advanced settings, Tools, Network status page?

jaggesher
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Hi, yes! I can login and it's taking forever for DS Scanning. 


Bert

Level 21
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@jaggesher Do you already have an appointment for a Ziggo mechanic?

If not, you can make an appointment here: Monteursafspraak (ziggo.nl)

tobiastheebe

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Continuous DS scanning indicates no (usable) incoming signal.

 

A technician appointment is likely required, however the cause may be within the in-home coax setup, which is why I asked for one or more pictures.

Mariska
Community Moderator
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HI @jaggesher and welcome! 

Do you still need help or did you already plan an appointment? 🙂 

jaggesher
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HI @Mariska Thanks for your response.

Yes I schedule an appointment which is tomorrow (that was the closest time), hope it will be fixed by then.
But still it's hopeless I'm paying for no internet from 21'st of this month. More than a week no internet.

Mariska
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I'm so sorry it's taking this long but I'm happy to read that the appointment is tomorrow. Please let us know how this went. When you're online, I can reimburse the costs of your subscription for the week the internet wasn't working. 

jaggesher
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Hi @Mariska, a technician visited me today. And he bring me excellent news that is, “I will not be able to connect internet until next week”. 

BTW thanks for keeping me out of internet more than a week, also giving me hope that, soon I will get internet 😃

 

So currently I’m waiting for another technician to bring me more hope.

 

Let’s see if I can get the connection before forgetting how to use internet 🤞

 

Sorry & thanks for reading 😊

 

 

Rob L
Community Testspecialist
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Hello @jaggesher

 

I hope that by now you are able to get onto the internet, but unfortunately we cannot look up your information to check.

 

If not, could you update us on the current status and could you also add your postal code and house number to your profile? This way we can look up your information in the system and help you better. You can do this under by clicking the image in the right top -> My Settings and under Personal Information you can add the info. This will only be visible to us by the way.

jaggesher
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Hi, @Rob L! Thanks for your replay. Unfortunately it's was not working and I waste too much time on it. And it feels like too much chase to get Ziggo. So I cancelled my Ziggo subscription, and moved to T-Mobile.

Could you help me to guide how to return Ziggo modem? Thanks! 

Rob L
Community Testspecialist
Community Testspecialist
  • 2209Posts
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Hey @jaggesher

 

I'm sorry to hear that you cancelled due to a bad start and that I caught up to your topic too late. If you were able to cancel the subscription then you should automatically receive a return box for the modem and other devices. Just deliver this to the nearest post office pick up point and you will be all good.

 

If you have any further questions, don't hesitate to ask and if not, all the best!

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