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MichaelGalj

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New SmartWiFi pods don’t connect..

Received 2 new SmartWiFi pods today and tried every possible route to get them connected… but nothing.. they just keep slowly flashing white lights and only one can be seen in the Smart WiFi app (with a Red Cross next to it to show its not actually connected..

 

I have tried resetting router to default, unplugging for 30secs, using the App to install, (one says it’s already paired, the other just gives a constant error with the platform and say be patient and try again later!!


Tried wireless connection and wired direct to router — same story…

 

Very disappointed that something that’s supposed to be a simple process has failed so completely..

 

 

Anyone got any other suggestions??

 

 

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MichaelGalj
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So this was strange.. still same problem as I left the house this morning at 8:45am.. 

left pods plugged in but still not connected.. 

returned at 1pm - both pods working perfectly!!!

 

didn't do anything different or change anything since yesterday… 

 

technician arrived and confirmed all was good!

 

strange but working!!

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Bert

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Have you installed, scanned or entered them in the SmartWifi app?

MichaelGalj
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Hi @Bert thanks for response.. yes, have tried repeatedly to install them with the Smartwifi app.. when I scan the pods, one of them shows it is already paired..(it appears in the 'Mijn netwerk' view but with a warning triangle against it..and then the message "SmartWifi pod niet gevonden" when I select it..

 

 The other one keeps reporting an error with "the application accessing the platform" and says try again later..whenever I try to scan the barcode..

 

 

 

Bert

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A Ziggo moderator will visit here shortly to look at your problem and take the necessary steps.

Carlien
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Hi @MichaelGalj! How annoying that you can't find the Pods in the SmartWifi App. The Pods weren't activated over here but I changed that for you. Please try again to find te Pods in the app! Please try again! 

MichaelGalj
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Hi @Carlien thanks but I’m still getting the same - only one pod visible (s/n XBAK2200057D ) but not connected. And the other not visible at all..when I try to install the other (s/n XBAK2200064F) I get a message something went wrong and to try again later or contact support!!


I’ve tried to install again by scanning code but still get the error that “Er iets misgagaan”  try later.. this 

Vincent
Community Moderator
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@MichaelGalj Pretty annoying that the App declines to connect your Pods. I'll see that we have scheduled a technician for this afternoon. Could you provide us an update when he/she have visited you? 

MichaelGalj
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So this was strange.. still same problem as I left the house this morning at 8:45am.. 

left pods plugged in but still not connected.. 

returned at 1pm - both pods working perfectly!!!

 

didn't do anything different or change anything since yesterday… 

 

technician arrived and confirmed all was good!

 

strange but working!!

Vincent
Community Moderator
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Glad to read everything works fine! If you could use some help in the future you can always visit the Community! Enjoy your connection.

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