rudra1981
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New Internet connection not working - Message" connected but no internet",

Hello, yesterday I tried to install my Ziggo . I tried to connect everything in the living room through the 2 holes in the wall. the Greenlight keeping blinking for more than 3 hours. i am getting messages on my android mobile while connecting through wifi - " connected but no internet" . one of my friend told,it takes close to 40-60 min for firmware to update, and when White light will come then only it will work. but now its more than 3 hours 

 

Also, when I am calling "09001884" with my mobile, it's telling number doesn't exist, do I need to add any pre-fix before the number? , I can't wait for 1 week for the mechanic to come and install as I have my office and i already closed my T-Mobile internet and shifting to a new place this week

 

PLEASE HELP !!

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Bert
Super Expert
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Can you place a photo here of the first place where Ziggo enters your house with any splitters and amplifiers in the photo?

 

Is there in the power closet a Ziggo connection?

 

09001884 works here.

 

The chat: https://www.ziggo.nl/klantenservice/contact/chatonly

 

This is a customer help customer forum where Ziggo moderators come by almost every working day in every topic.


Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.


After clicking on the link below, scroll down on the next page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info

Vincent
Community Moderator
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Hi @rudra1981 and welcome to Ziggo as customer, but also a warm welcome to the Ziggo Community! 

Well, we can call it a wrong foot! What a pity that our services does not work. I'll think we act wisely if a technician will visit you. I have made an appointment for this saturday 24th of July between 08.00 - 13.00. If this does not suits you, you can change the appointment within My Ziggo. You can register an account with your clientnumber who you'll find in e-mails from us on this page.

Please inform us afterwards the technician has visited you. I am really sorry for the inconvenience!

Bert
Super Expert
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Vincent from Ziggo wrote: "I have made an appointment for this saturday 24th of July between 08.00 - 13.00. If this does not suits you, you can change the appointment within My Ziggo. You can register an account with your clientnumber who you'll find in e-mails from us on thispage."

 

@rudra1981 Look every morning in Mijn Ziggo / My Ziggo, then the schedule is available without the canceled appointments and you may be able to advance your appointment.

rudra1981
topicstarter
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Hi All, I had put the wire in the different sockets (1 pin) and it worked yesterday, so my internet started before.today Ziggo service man came, we told him the internet is working fine, is it possible to remove this socket to another place, as it is below and may interrupt wifi signal, he told he don't have cable for doing so. we asked as our TV distance is more, how we can connect TV with wifi, he adds one black cable, we thought it may be the standard process, he never told us that adding one cable cost us 50 euro( i can imagine this), as its a free visit as per our plan. i am shocked and surprise, I really feel down after getting a 50 euro invoice, serviceman NEVER told us that this was paid and cost us this much. I am sure you guys will help me here, my client # 17616544 

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Our technician visited you on 24-07-2021. And then he installed equipment. With this e-mail we confirm the service and warranty you can expect from us. So keep it well.

 Number ofSubtotal
Repair to cables, plugs or wall sockets1€50
Marijn-
Community Moderator
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@rudra1981 That's very strange, and definitely not a welcome surprise! I checked for you and the technician did not mean for there to be any costs. Since he explicitly mentions this in his notes, I will credit you the €50,- mentioned in the invoice. 

rudra1981
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that will be great, can you please send me a confirmation email also, that 50 euro will not be charge,many thanks 

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