acr07

Level 1
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Loss of Internet connectivity intermittently (every 15-20 mins)

Hi,

I am an existing user and the internet connectivity is being lost intermittently for every 15 to 20 mins. I can notice the green light flashing in the router. 

I am not sure, if the router is rebooting itself because it works for sometime and the signal is completely lost. 

 

Sometimes it goes without issues for longer time and sometimes, the it doesn't work for 1 hour.

I followed all troubleshooting steps mentioned in the portal but no help. Any suggestions?

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Bert

Level 21
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To evaluate your incoming and outgoing signal, can you post here from your modem the full pages of downstream and upstream values with a screenshot and last days Network history?


Where can I find the up and downstream values of my modem?
https://community.ziggo.nl/t5/Tips-van-Ziggo/Waar-vind-ik-de-up-en-downstreamwaarden-van-mijn-modem/...


Can you place a photo here of the first place where Ziggo enters your house with any splitters and amplifiers and modem in the photo?

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