Aiden-D

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Issue with Modem flashing green. Wifi but "Internet may not be available"

Hello,

 

I recently tried to install my smart wifi connectbox that I recieved yesterday. After going through all the steps, it was quite disheartening to see that the wifi was not working. (I have been without wifi in my new place for almost a week now, especially as a student, it makes things quite difficult). When I plug everything in and turn the thing on, I get a green flashing light at the bottom and just the WiFi signal in green, no other lights. I thought it could maybe just be booting up slow, but I left it on over night and it is the same as it was before. 

 

Any help would be appreciated! Thankyou

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Erik S
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Hi there Aiden-D! First of all, welcome to the Ziggo Community 🙂 I am very sorry for the troubles you experience with our modem. I can fully understand it is quite difficult to live without a working internet connection as a student. We're happy to help and support from here on out!

 

If I am correct you are a new customer with us. Therefore an install engineer can come by for free and check things out for you. I have scheduled an appointment with the engineer for you for next week Tuesday December 14th between 8.00 and 13.00 hours. Unfortunately this was the first appointment that I could book for you.

 

I do however believe that the visit of the engineer will not be needed anymore and that everything should be working from today on. This as there has been an engineer in your neighbourhood today to connect you to the amplifier in the street. You didn't have signal earlier on, but you should have a working signal now. The starting date of your subscription was also today, so that makes sense.

 

Please let us know if everything works correctly now. If so, we'll be happy to cancel the appointment with the engineer for you!

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Bert
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To evaluate your signal, can you post here from your modem the full pages of downstream and upstream values with a screenshot and last days Network history?


Where can I find the up and downstream values of my modem?
https://community.ziggo.nl/t5/Tips-van-Ziggo/Waar-vind-ik-de-up-en-downstreamwaarden-van-mijn-modem/...


Can you place a photo here of the first place where Ziggo enters your house with any splitters and amplifiers and modem in the photo?

Aiden-D
topicstarter
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20211207_125303.jpg

20211207_125240.jpg

20211207_125233.jpg

20211207_125227.jpg

20211207_125215.jpg

   please see the above 

Bert
Super Expert
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Here is something very wrong.

 

This is a customer help customer forum where Ziggo moderators/employees, they have Ziggo in front of their name, usually drop by in every topic within one working day.


Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.


After clicking on the link below, scroll down on the next page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info 

Erik S
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Hi there Aiden-D! First of all, welcome to the Ziggo Community 🙂 I am very sorry for the troubles you experience with our modem. I can fully understand it is quite difficult to live without a working internet connection as a student. We're happy to help and support from here on out!

 

If I am correct you are a new customer with us. Therefore an install engineer can come by for free and check things out for you. I have scheduled an appointment with the engineer for you for next week Tuesday December 14th between 8.00 and 13.00 hours. Unfortunately this was the first appointment that I could book for you.

 

I do however believe that the visit of the engineer will not be needed anymore and that everything should be working from today on. This as there has been an engineer in your neighbourhood today to connect you to the amplifier in the street. You didn't have signal earlier on, but you should have a working signal now. The starting date of your subscription was also today, so that makes sense.

 

Please let us know if everything works correctly now. If so, we'll be happy to cancel the appointment with the engineer for you!

Aiden-D
topicstarter
Stamgast
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Hello, just an update now. Everything is working fine! If you could cancel the appointment that would be great as there's no need for it now! Thankyou all very much!:)

Steefb
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@Aiden-D You better do that by yourself

 

Go to ''mijn ziggo'' > ''gegevens'' > ''Mijn monteursafspraken'' .

Cecilia
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I'm happy to read that everything is working fine at the moment @Aiden-D. I just cancelled the appointment with the technician for you. 

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