Hi there Aiden-D! First of all, welcome to the Ziggo Community 🙂 I am very sorry for the troubles you experience with our modem. I can fully understand it is quite difficult to live without a working internet connection as a student. We're happy to help and support from here on out!
If I am correct you are a new customer with us. Therefore an install engineer can come by for free and check things out for you. I have scheduled an appointment with the engineer for you for next week Tuesday December 14th between 8.00 and 13.00 hours. Unfortunately this was the first appointment that I could book for you.
I do however believe that the visit of the engineer will not be needed anymore and that everything should be working from today on. This as there has been an engineer in your neighbourhood today to connect you to the amplifier in the street. You didn't have signal earlier on, but you should have a working signal now. The starting date of your subscription was also today, so that makes sense.
Please let us know if everything works correctly now. If so, we'll be happy to cancel the appointment with the engineer for you!