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Shradha

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Issue with Internet installation

I applied online for Ziggo internet and received modem with details last week. No one from Ziggo came to install my internet so I tried on my own but unable to do that.

 

I am currently struggling with this installation. Already followed all steps given in different screens or videos available on Youtube.

Also raised one Incident: ***edit by moderator*** for the same. I am not sure what is the next step and to whom should I reach here if technician will not come to my place.

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Shradha
Topicstarter
Level 2
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I receive internet signal again and there is no green wifi light is on in our Modem. Attaching screen again 😐

Shradha
Topicstarter
Level 2
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Its gone again. I believe this can be checked at backend as well. 

Technician also need to check this for sometime else it will work in front of him/her and will be gone after his visit and we again struggle in scheduling appointment and checking this issue and paying for technician visits.

 

Is it normal here or I am only having this unfortunately?

tobiastheebe

Level 20
T.E.A.M.
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Could you post the downstream/upstream data once again?

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