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Femenwich

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Internetverbinding valt steeds even weg

De internetverbinding valt elke zoveel minuten om onverklaarbare reden uit voor een tijd varierend tussen 10 seconden en meerdere minuten.

We hebben twee verschillende wifi-routers gebruikt met hetzelfde probleem. Ook bedraad aangesloten gebeurt dit.

En af en toe valt de verbinding vrijwel helemaal weg en is opstarten van het modem nodig om het weer goed te maken.

Kan het modem kapot zijn?



Log:
2019-01-23 13:43:12: [Major] Started Unicast Maintenance Ranging - No Response received - ...
2019-01-23 13:35:23: [Minor] Map Request Retry Timeout;CM-MAC=cc:35:40:e8:7b:91;CMTS-MAC=0...
2019-01-23 13:34:15: [Major] Started Unicast Maintenance Ranging - No Response received - ...
2019-01-23 13:34:13: [Info] TLV-11 - unrecognized OID;CM-MAC=cc:35:40:e8:7b:91;CMTS-MAC=0...
2019-01-23 13:34:12: [Warn] DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
2019-01-23 13:34:09: [Major] DHCP FAILED - Request sent, No response;CM-MAC=cc:35:40:e8:7b...
2019-01-23 13:34:00: [Info] Honoring MDD; IP provisioning mode = IPv4
2019-01-23 13:33:54: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:33:53: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:33:47: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:33:42: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:33:38: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:32:58: [Major] Received Response to Broadcast Maintenance Request, But no Un...
2019-01-23 13:32:58: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:32:56: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:32:52: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:32:51: [Major] Received Response to Broadcast Maintenance Request, But no Un...
2019-01-23 13:32:50: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:32:49: [Major] Received Response to Broadcast Maintenance Request, But no Un...
2019-01-23 13:32:49: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:32:45: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:32:41: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:32:38: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:32:32: [Warn] MDD message timeout;CM-MAC=cc:35:40:e8:7b:91;CMTS-MAC=00:17:1...
2019-01-23 13:32:32: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:32:30: [Major] SYNC Timing Synchronization failure - Failed to acquire FEC f...
2019-01-23 13:32:29: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
2019-01-23 13:25:34: [Minor] Map Request Retry Timeout;CM-MAC=cc:35:40:e8:7b:91;CMTS-MAC=0...
2019-01-23 13:24:44: [Info] TLV-11 - unrecognized OID;CM-MAC=cc:35:40:e8:7b:91;CMTS-MAC=0...
2019-01-23 13:24:43: [Warn] DHCP WARNING - Non-critical field invalid in response ;CM-MAC...
2019-01-23 13:24:39: [Info] Honoring MDD; IP provisioning mode = IPv4
2019-01-23 13:24:12: [Major] SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
4 Reacties 4
King006

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Femenwich,

Kun je eens alle waardes posten? je hebt nu alleen de downstream gepost.
Jan F.

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Kunt u ook de upstream gegevens eens laten zien. U kunt ook de helpdesk vragen of ze eens in uw modem willen kijken. Welke snelheid heeft uw abonnement?
Femenwich
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King006 Jan F.

Modem: TC7200 U

Jan F.

Level 20
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In de waardes die u laat zien zie ik niet waar een probleem zou zijn. Het aantal downstream kanalen vind ik wel erg laag en er zijn erg veel foutmeldingen. Vraag de helpdesk, telefonisch of via www.ziggo.nl/chat, eens of ze wat dieper in uw modem kunnen kijken. Het is een al wat ouder modem, waarschijnlijk aan vervanging toe.
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