Good morning,
My internet has worked perfectly until this morning, I can connect to the modem by wifi or cable, but I have no internet access either way. The wifi light is on, but the connection light is blinking. When I access the status of my Connect Box, under "internet" it says "access denied".
Your website does not indicate any problems in my area. I have tried to unplug and restart the modem, but without success. My access point was checked and replaced by a Ziggo technician last summer, and has worked flawlessly until this morning, so I don't think this is the problem; but I attach a photo anyway.
Do you have any idea of what might be happening? Thank you in advance for your help!
PS: this is the information I get from the modem (note the network log dates reset to January 1970):
STATUS
| |
Cable Modem Status |
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 666000000 | Scanning |
Ranged Upstream Channel (Hz) | Update in progress | |
Provisioning State | Offline | |
DOWNSTREAM
Downstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 666000000 | -2.2 | 38 | 256 qam | 9 |
Downstream bonded channels
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 38.6 | 0 | 0 |
UPSTREAM
Upstream bonded channels
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
Upstream bonded channels
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
NETWORK
Network Log
Time | Priority | Description |
01/01/1970 00:03:48 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:03:38 | notice | LAN login Success;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:02:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:02:32 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:01:42 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:39:6 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:38:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:37:43 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:36:51 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:36:47 | Warning! | Lost MDD Timeout;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:36:43 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:36:21 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:35:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:34:48 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:33:55 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:33:27 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:32:33 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:32:3 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:31:14 | critical | No Ranging Response received - T3 time-out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |
01/01/1970 00:30:45 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=48:d3:43:1b:41:bb;CMTS-MAC=00:01:5c:76:be:51;CM-QOS=1.1;CM-VER=3.0; |