1
Vraag
2
Reageer en help mee
Fer7

Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

Internet not working and green light flashing

Hello

Two days ago we received the all in Ziggo box for our new house at ** Moderator edit: Adresgegevens verwijderd ivm privacy **. I did all the connections, but it is still internet not working and green light flashing

I already checked similar topics, but I could not find something directly applicable for myself. I can't see and connect the wifi and there is no internet connection.

Could please help me to understand what can I do to fix this problem? I already tried offline support; I checked all the cablings restarted the box many times but still it is not working.

Many thanks

15 Reacties 15
tobiastheebe

Level 20
Super Expert
  • 17959Posts
  • 1166Oplossingen
  • 8173Likes

Could you post one or more pictures of the AOP (main outlet in meter cupboard or living room) and cables, plus splitter(s) and signal amplifier, as applicable?

 

The AOP may not be connected to the EV (final amplifier) multitap yet, requiring a technician appointment.


Additionally, could you log in to the modem's web interface at 192.168.178.1 and copy the data displayed on the Downstream, Upstream and Configuration tabs on the Advanced settings, Tools, Network status page?

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

Thank you very much for your reply.

I won't be at home until 21h so I can't do what you are asking me to do.

I think the best option to solve it is to arrange a visit from a technician (I'm not an expert at all). I doubt I'll be able to solve it with just your instructions

tobiastheebe

Level 20
Super Expert
  • 17959Posts
  • 1166Oplossingen
  • 8173Likes

The problem may be caused by the in-home coax setup and can sometimes be resolved without a technician appointment.

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

I am sure you are right but unfortunately, I have neither the knowledge nor the time to solve it without a technician.

Please could we possible to arrange an appointment with a technician? Thank you very much

tobiastheebe

Level 20
Super Expert
  • 17959Posts
  • 1166Oplossingen
  • 8173Likes

A moderator (Ziggo employee) can schedule a technician appointment and will visit this topic soon.

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

Thank you very much. Do I wait for your confirmation, or do I have to do it directly?

tobiastheebe

Level 20
Super Expert
  • 17959Posts
  • 1166Oplossingen
  • 8173Likes

I have already notified the moderators, you will receive a notification once they reply. After the appointment has been scheduled, it will be displayed on Mijn Ziggo's 'Monteursafspraken' page.

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

20221102_202852 (1).jpg20221102_202912 (1).jpg20221102_202931 (1).jpg20221102_203032.jpg

I upload some photos as requested

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

Any idea when the appointment can be scheduled? I have not yet received any response from the moderators.

tobiastheebe

Level 20
Super Expert
  • 17959Posts
  • 1166Oplossingen
  • 8173Likes

If possible, the modem should be moved to the meter cupboard and connected directly to the AOP. Both splitters are redundant.

 

Could you connect the modem directly to the AOP and post the downstream/upstream/configuration data?

 

The topic will likely be picked up by a moderator today.

Rob L
Community Testspecialist
Community Testspecialist
  • 2208Posts
  • 188Oplossingen
  • 1073Likes

Hello @Fer7

 

Welcome to the Ziggo community! I see that you are trying to connect the modem as a new customer. I've looked up the information via the information you've given us. However the combination of postal code and house number does not lead me to any new customer info. Could you send me a private message containing a customer number, if available, and a phone number I can reach you on?

 

To do this, simply click on my name and you should be able to send me a private message through there.

Rob L
Community Testspecialist
Community Testspecialist
  • 2208Posts
  • 188Oplossingen
  • 1073Likes

We got in touch and scheduled a mechanic to visit you and help get the modem working.

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

Any news? I still haven't had my appointment with the technician and I'm still without internet

Fer7
Topicstarter
Level 1
  • 8Posts
  • 0Oplossingen
  • 0Likes

On the other hand the address of my new house in the system is incorrect but I can't change it ....

Rikst
Community Moderator
Community Moderator
  • 4218Posts
  • 392Oplossingen
  • 1021Likes

Hi @Fer7
I see Anne has been able to reschedule the appointment for you. You can always check in Mijn Ziggo of the technician is able to visit you earlier. Can you send us an update here after his visit?

E-mail notificaties
Aan Uit

Ontvang een update bij nieuwe reacties in dit topic.

Polls
Kijk jij je favoriete programma het liefst live of op een later moment?

Uitgelicht topic