Dear Ziggo Community,
I am a new Ziggo customer in Rotterdam, for 2 weeks now. Since the beginning, I experience some problems with my internet: 3-5 times a day the connection drops, it seems that the model (Connectbox) restarts. Each time the internet (both via Wifi and UTP) is gone for 5-15 minutes.
I went to the modem's page and I saw that under Downstream a couple of channels had low (<37) SNRs and also there were millions of Pre RS Errors for those channels.
Following some previous posts here, I tried to remove the Braun Telecom 1-2 cable splitter that I received in the started pack and plug in the modem directly. This seems to solve the problem! The SNR values are higher and there are much fewer Pre RS Errors.
I think the problem is that the splitter cannot fit tightly into the cable socket.
Do you know if Ziggo has a different type of splitter? Where can I request one?
Thank you.
Kind regards,
Daniel