Your signal is very bad, both up and down.
Ziggo can install a new wall socket to replace the very old one, free of charge.
Is this the first place where Ziggo enters your home?
This is a customer help customer forum where Ziggo moderators come by almost every working day in every topic.
Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.After clicking on the link below, scroll down on the next page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info