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dmitrii

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Internet connection barely works

Hi all. Since today I have a barely working internet connection. Most of the sites (twitter, ziggogo.tv, ziggo.nl - took me 10-15 minutes to eventually sign up & create this topic) aren't loading or loads after few minutes. Gmail, Youtube woks fine though, with decent speed. Running pings traceroutes showing 5-10% packet losses, see on an image attached. Pinging the very first "hop" gateway ( asd-rc0001-cr141-sys.core.as33915.net) also shows packet drops. This affects both wired & wireless connection. I have no customization in a modem. I restarted it twice, I tried disabling modem's firewall, wifi to no avail. Checking if it's DNS, I've tried setting 8.8.8.8 as a primary DNS - no difference. nslookup showed identical results to nslookup run from a mobile phone using vodafone mobile network. Any tips appreciated.
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Bert
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You can try the modem by removing the splitter and plugging the cable directly into the wall socket.

 

But actually, he must be within 3 meters of the first place where Ziggo enters your house.

From there you can either use WiFi or use a network cable.

Ziggo does not guarantee operation of the modem behind a 2nd wall socket.

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Bert
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Is this the first place where Ziggo enters your house?

Maybe in the power cabinet?

 

Can you place your upstream values from your modem with a screenshot and the latest dates from the networklog?

dmitrii
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Looks like not, found another place, where cables go into the roof (that's a multi-apartment building).

Please find attached the photo, network log & upstream data

Bert
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You can try the modem by removing the splitter and plugging the cable directly into the wall socket.

 

But actually, he must be within 3 meters of the first place where Ziggo enters your house.

From there you can either use WiFi or use a network cable.

Ziggo does not guarantee operation of the modem behind a 2nd wall socket.

dmitrii
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Plugging it there & then plugging it back into the original socket actually helped. Thanks a ton! Have a great week!

 

Bert
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And remove this splitter if you don't need it to split.

The cable can directly in de wall socket.

 

1111.png

dmitrii
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Will do, thanks!

 

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