Internet and Tv not working

[sduarte09]

Hi, I just move and I just finished installing the media box XL and the internet model, but I have no access to internet and no tv. In internet I get access denied and in the mediabox XL I get ERR SP 0.1.6 and CS1004 on the screen, I already check the coaxial cable and it’s connected correctly and I have already restart the modem and un plug it for various minutes.

[Tom.]

Could you take a picture of the main connection and what is connected to it?

For most people this could be found in the meter cupboard.

Could you also take a picture of the connection that your mediabox is connected to?

[sduarte09]

[Tom.]

Can you take a picture of the wall connection?

[sduarte09]

[sduarte09]

This is what appears now, with the connection, the second image is intermittent

[Tom.]

Your main connection is outdated.

I recommend that you schedule a technician appointment.

You can contact Ziggo for this?

You can also wait for a Ziggo Moderator to come by in this topic.

Make sure that your zip code and house number are in your Ziggo community profile:

https://community.ziggo.nl/settings/profile 

Let me know wich way you want to schedule the appointment.

[sduarte09 · Accepted solution]

Hi, yesterday we solve the problem, and know we have internet and tv, thank you