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sduarte09

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Internet and Tv not working

Hi, I just move and I just finished installing the media box XL and the internet model, but I have no access to internet and no tv. In internet I get access denied and in the mediabox XL I get ERR SP 0.1.6 and CS1004 on the screen, I already check the coaxial cable and it’s connected correctly and I have already restart the modem and un plug it for various minutes.

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sduarte09
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Hi, yesterday we solve the problem, and know we have internet and tv, thank you

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Tom.

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Could you take a picture of the main connection and what is connected to it?

For most people this could be found in the meter cupboard.

 

Could you also take a picture of the connection that your mediabox is connected to?

sduarte09
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Tom.

Level 18
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Can you take a picture of the wall connection?

sduarte09
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sduarte09
Topicstarter
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This is what appears now, with the connection, the second image is intermittent

 

Tom.

Level 18
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Your main connection is outdated.

I recommend that you schedule a technician appointment.

You can contact Ziggo for this?

 

You can also wait for a Ziggo Moderator to come by in this topic.

Make sure that your zip code and house number are in your Ziggo community profile:

https://community.ziggo.nl/settings/profile 

 

Let me know wich way you want to schedule the appointment.

 

sduarte09
Topicstarter
Level 3
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Hi, yesterday we solve the problem, and know we have internet and tv, thank you

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