Hello Ziggo community!
Apologies in advance for not communicating in Dutch, unfortunately I do not feel confident yet to discuss technical problems in Dutch, sorry voor het ongemak.
After months of self-service and troubleshooting, including reading a hefty amount of topics within this forum, I give up.
I am WFH in IT, and a clean, stable connection is incredibly crucial to fulfil my job.
In recent months, my internet connection has been incredibly spotty, with download speeds and network stability constantly fluctuating. Some day I have over 12% total packet loss over a span of 30 minutes, others days 3%, without any indication as to why.
Last time I have managed to improve the situation, I did so by removing the signal splitter from the socket and plugging the cable directly without it. I am not using ZiggoTV, so I had no need for the splitter. That dramatically improved the stability, up until recently.
- Connectbox GIga with "max" subscription 600/40. Currently getting nowhere near that.
- The Connectbox Giga is bridged to a TP-LINK c2300v2.
- Settings on the c2300 are default with no QoS or other network features enabled.
Attached are downstream and upstream figures, as well as speed tests and ping-plotter from earlier today.
I have read that there might be an issue with CMTS, that might explain it. However I am clueless.
Any help would be appreciated.