Ilinca
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Installing Connect box

Yesterday I received my Connect Box and after following all the installation steps my wifi still does not work. The top light is always green and the arrow light is always flashing which means something is wrong. I checked the connect box page and there it says that access is denied which I do not understand as I did everything according to the instructions. I hope this issue can be resolved soon.

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Cecilia
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Hi @Ilinca 
Welcome to the Ziggo Community. 

I would love to help you with installing your modem. When I check your data the signal is active. However, your modem wasn't activated yet. I manually activated your modem. Can you please connect the modem again and try to finish the installation in an hour? 

Ilinca
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I tried again and I still get the same problem. The light is blinking and on the Connect box page it says Internet Access denied. I booked an appointment with the mechanic but it will only happen next Friday and I hope this can get fixed sooner.

Cecilia
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Hi @Ilinca 
I'm sorry to read that you still experience the same issue. Maybe we can sort it out before the technician will come to you. Can you upload some photo's of your main connection (AOP) and connection to your modem? 

Ilinca
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Cecilia
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Hi @Ilinca 
Can you try to remove the POA-01 and directly connect the modem into your main connection? 

Ilinca
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I already tried and still got the same result.

Cecilia
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Great that you already tried that @Ilinca. Are you sure this is the Ziggo main connection? Is there not another connection for example in your maintenance closet?

Ilinca
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Yes, this is the only one I have.

Cecilia
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Hmm, I'm sorry but in that case an appointment with a technician is necessary  Please check if there is an earlier appointment available in My Ziggo. Hopefully the technician can come earlier to fix this for you. 

Ilinca
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Ok. Thank you for your time

Henno
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Ilinca wrote:

Yes, this is the only one I have.

 

You do not have a cupboard where the 230V fusebox is located? Usually one would find the green Ziggo cable coming into the premises.

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