Hulp bij uitzetten ipv6

[DMwally]

Beste,

zouden jullie ipv6 uit kunnen zetten, mijn interne netwerk is hier nog niet klaar voor waardoor ik nogal wat problemen heb bijvoorbeeld VPN.

Ik zie in het forum dat dit voor meerdere mensen een oplossing heeft geboden.

[Dave]

@DMwally 

Ik ga het voorleggen aan de Ziggo medewerkers deze zetten je morgen weer op IPv4.

Als je volgende wilt doen, je postcode en huisnummer in je Ziggo community profiel staan, deze zijn niet openbaar te zien, dan kunnen Ziggo Medewerkers gelijk de juiste gegevens erbij pakken en je sneller helpen als ze het topic benaderen.

Na klik op onderstaande link, op de volgende pagina naar beneden scrollen:
https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info

[DMwally]

Done

[Dave]

Dan wordt het in de ochtend geregeld. Kan zijn dat je modem even van afstand wordt herstart. Maar alles blijft wel werkzaam 😊

[Krista]

Een warm welkom op de community, @DMwally, 

Natuurlijk, ik heb het voor je geregeld! Binnen 24 uur is dit verwerkt. 
Het klopt wat @Dave123 zegt, het modem wordt herstart. Schrik dus niet als het modem even uitvalt. 

[emrecosar]

Hoi!

I would like to turn off ipv6 for my modem as well. I cannot use my work VPN with ipv6 and it's having me a lot of trouble.

Desperately waiting for your help!

Thanks,

Emre

[Cecilia]

Welcome to the Ziggo Community @emrecosar!

I'm here to help you with this matter! I changed the profile on your modem into IPv4 Only. Within 24 hours the change will be processed. Your modem will restart after this.

[emrecosar]

Hi Cecilia,

Thank you for your help. I will update here when my connection is fixed

bye,

Emre

[emrecosar]

Hi Cecilia,

I have to restart my router and ipv6 is enabled again on my router. Can you please help me disable ipv6 again?

Also, I would like to learn why it is enabled again? I cannot reach out to you every time it's enabled ☹️

Thanks.

[Jamyla]

Hi @emrecosar

How strange that the settings has been changed again, this should not happend.

I've changed it back to the IPv4 settings. Can you check this after 24 hours?

[emrecosar]

Hi,

I still have ipv6 and it's more than 24 hours. What should I do now? I cannot use my workstation due to this setting 😭

Regards,

Emre

[Dave]

@emrecosar 

Do you have restart the modem and try it again after 30 seconds to plug it on the power.

[MR_CHIP]

have you done any change perhaps in your subscription

[emrecosar]

Hi Dave, I just tried again but no luck.

[Dave]

I am set him true for help to an employee so they can look what is wrong.

[Vincent]

@emrecosar IPv4 and IPv6 are both activated on your modem. When you turn of IPv6 on your device, it should be able to setup a connection. Could you give it a try by doing this steps?

[emrecosar]

Hi Dave,

I am a Mac user, that link doesn't help me. Also I am very confused because ipv6 is disabled by your stuff before remotely, it worked and I didn't have to do anything and now I don't understand why I need to do something on the router?

Also, I have an internet connection but ipv6 does not work only with my workstation and it requires to disable ipv6 from router/internet service provider. Otherwise, it doesn't work.

Any suggestions?

[Dave]

I am a Mac User also, in the morning i will get the topic and help you further because i an now in my bed on my phone.

i have noted the topic in Notes and in the morning i come help you 😊

[Jacob]

@emrecosar i understand it's confusing. 

I am sure @Dave has some useful tips for you, stay tuned!
 

[Dave]

@Jacob Ik werk te kort met Macbook om waarde volle tip te geven, daarom hebben we extra hulp ingeschakeld vanuit jullie. Enige die ik misschien nog kan proberen is @EnergieBoy  of die kan helpen.

Translate

@Jacob I've been working with Macbook too short to give a valuable tip, that's why we've called in extra help from you. Only thing I might try is @EnergieBoy   if that one can help.