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Devon_NL

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How to return modem...

Hi, I had a network engineer come and replace my giganet modem in December while I was away. The engineer did not take the old one away. How can I send this back to ziggo? 

Thanks! 

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Steefb

Level 20
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It differs, some old equipment does not need to be returned.

 

Apparaat terugsturen | Klantenservice | Ziggo

 

You can always send to this adress.

 

 

Ziggo retouren
Antwoordnummer 1070
5800 VB Venray

Tips for returning:

  • Place the device including the power supply (also the smart card and remote control in the case of a media box) in the box.
  • On postnl.nl you can find the addresses and opening hours of all service points in the area.
  • Hand in the box at a PostNL Service Point of your choice or to the PostNL parcel deliverer in your area and return the equipment free of charge.
  • Always ask the PostNL Service Point or the PostNL Parcel Deliverer for a proof of delivery as confirmation and keep it safe.

 

https://ziggo-main.aem.aws.ziggo.io/content/dam/ziggo/klantenservice/pdf/formulieren/Retour_Oude%20Z...

 

 

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KBX458

Oud Community-lid
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A moderator can help you en will soon come by.

Steefb

Level 20
  • 15657Posts
  • 2967Oplossingen
  • 7104Likes

It differs, some old equipment does not need to be returned.

 

Apparaat terugsturen | Klantenservice | Ziggo

 

You can always send to this adress.

 

 

Ziggo retouren
Antwoordnummer 1070
5800 VB Venray

Tips for returning:

  • Place the device including the power supply (also the smart card and remote control in the case of a media box) in the box.
  • On postnl.nl you can find the addresses and opening hours of all service points in the area.
  • Hand in the box at a PostNL Service Point of your choice or to the PostNL parcel deliverer in your area and return the equipment free of charge.
  • Always ask the PostNL Service Point or the PostNL Parcel Deliverer for a proof of delivery as confirmation and keep it safe.

 

https://ziggo-main.aem.aws.ziggo.io/content/dam/ziggo/klantenservice/pdf/formulieren/Retour_Oude%20Z...

 

 

Devon_NL
Topicstarter
Level 3
  • 18Posts
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Thank you so much Steefb! Really appreciate the helpful answer! I'll send it back asap. 

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