Urbscheit
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Get a new modem

Hello, I have an old Cisco EPC 3928 modem from 2011. In my opinion the connection is becoming more and more unstable and I have to reset the modem quite often. Is it possible to get a new modern router from Ziggo? Which opportunities do I have?

Regards, Joerg

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Monica
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Hi @Urbscheit and welcome to the Community! 

I just sent you a new modem. You will receive this within three to five working days, once it's on his way you will receive a track & trace code from us. I've also send you a new cable + splitter, this will be send to you in a separate package. Please let us know if you have any questions! 

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Bert
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Yes, you can get a new modem from Ziggo.

 

This is a customer help customer forum where Ziggo moderators come by almost every working day in every topic.


Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.


After clicking on the link below, scroll down on the next page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info

Bert
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You may also have old connection materials that can be renewed.

 

Can you place a photo here of the first place where Ziggo enters your house with any splitters and amplifiers in the photo?

 

The correct new connection materials can then be sent along at the same time.

Urbscheit
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Thanks a lot for your reply. As I am living in a big apartment complex with 75 flats I do not know where Ziggo enter the house exactly. I can only provide some photos of the connection in my living room. Hope it helps. If not, please let me know, which information is needed additionally. My adress is saved in my personal profiel. Regards, Joerg

Bert
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OK, clear, that's the first place Ziggo enters your house. Ziggo can also send you a new splitter with a suitable cable to connect the new modem.

Urbscheit
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Perfect. Will I be informed when the hardware is shipped?

Bert
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This is a customer help customer forum where Ziggo moderators/employees, they have Ziggo in front of their name, usually drop by in every topic within one working day.

 

They wil inform you what and how.

Monica
Community Moderator
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Hi @Urbscheit and welcome to the Community! 

I just sent you a new modem. You will receive this within three to five working days, once it's on his way you will receive a track & trace code from us. I've also send you a new cable + splitter, this will be send to you in a separate package. Please let us know if you have any questions! 

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