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DanChirtoaca

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Frequent packet loss after switching to UBEE router

I was experiencing terrible internet connection (latency variation) (archived thread) and my modem was replaced with a UBEE one, which I was told is a business type and uses different channels.

 

While the problem with the latency variation seems to have been fixed (or not noticeable anymore), I am now noticing more and more often that I have packet loss, which was not an issue before.

 

What is going on there? Can this be fixed? Is this a setup issue? This is again not a problem that occurs constantly, but it is just as annoying as before...

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Bert
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To evaluate your incoming and outgoing signal, can you post here from your modem the full pages of downstream and upstream values with a screenshot and last days Network history?


Where can I find the up and downstream values of my modem?
https://community.ziggo.nl/t5/Tips-van-Ziggo/Waar-vind-ik-de-up-en-downstreamwaarden-van-mijn-modem/...


Can you place a photo here of the first place where Ziggo enters your house with any splitters and amplifiers and modem in the photo?

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DanChirtoaca
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Here are the requested things, and the event log:

2022-06-09 13:04:13noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 12:54:11noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 12:03:51noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 11:53:46noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 11:27:34noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 11:27:11noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 10:22:58noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 10:12:51noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 08:01:32noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 07:41:15noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 07:28:12noticeCM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 07:27:53noticeCM-STATUS message sent. Event Type Code: 16; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 07:00:51noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 06:50:44noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 06:30:31noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 06:20:24noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 06:10:18noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 05:52:00noticeDHCP Renew - lease parameters UTC Time Offset modified;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 05:52:00errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 05:50:09noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 05:40:08noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 05:30:04noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 03:59:32noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 03:49:24noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 03:39:21noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 03:29:14noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 02:08:33noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 01:58:29noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 00:57:59noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 00:47:54noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 00:17:37noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-09 00:07:30noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
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Bert
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I see a lot of noise coming into your modem.

If the other output of the splitter is not used, you can remove the splitter, which may help improve the signal.

After removing the splitter, disconnect the modem from the power for 30 seconds and place your up-down values again after an hour or more.

 

I see in the log: US profile assignment change

I don't know exactly what that means, maybe @tobiastheebe knows what that means.

He will come by if / as soon he is online.

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tobiastheebe
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The 'US profile assignment change' events refer to a change in active IUCs (Interval Usage Codes = modulations, among other specifications) on the OFDMA channel. This type of event is relatively common and should not impact internet connectivity. OFDMA is currently active at a very low carrier frequency with a higher noise floor compared to the ATDMA channel frequencies, awaiting deployment on the FM broadcast spectrum, which has become unoccupied.

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DanChirtoaca
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Here are the new values after removing the splitter (see attached)

 

And the event log:

2022-06-14 19:48:26noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 19:28:14noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 19:08:06noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 16:46:53noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 15:31:13noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 14:55:55noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 14:35:39noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 14:15:27noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 13:55:14noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-14 00:39:06noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-13 23:22:38noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-13 04:25:47criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-13 00:47:12noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-13 00:37:04noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 23:16:37noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 23:06:30noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 22:06:09noticeCM-STATUS message sent. Event Type Code: 4; Chan ID: 12; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 22:05:49warningMDD message timeout;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 17:53:43noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 10 13; New Profile: 11 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 17:43:41noticeUS profile assignment change. US Chan ID: 8; Previous Profile: 11 13; New Profile: 10 13.;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 17:11:29warningDynamic Range Window violation
2022-06-12 17:11:29warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 16:51:39warningDynamic Range Window violation
2022-06-12 16:51:39warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 16:48:44warningDynamic Range Window violation
2022-06-12 16:48:44warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 16:32:20warningDynamic Range Window violation
2022-06-12 16:32:20warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 15:35:28warningDynamic Range Window violation
2022-06-12 15:35:28warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;
2022-06-12 15:27:31warningDynamic Range Window violation
2022-06-12 15:27:31warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=0c:b9:37:2e:2a:6e;CMTS-MAC=00:27:90:fe:e0:f8;CM-QOS=1.1;CM-VER=3.1;

 

On the modem's home page it now also shows "Partial bonding DS". Putting the splitter back removes the warning.

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tobiastheebe
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Downstream power is exceeding maximum acceptable value (11 dBmV) when the modem is directly connected without the splitter. The modem should be connected to a 6 or 10 dB forward path attenuator instead of the splitter, which may be installed by a technician. Although DS CER is no longer present, the logged DRW violations and OFDMA IUC variations may indicate US CER (noise).

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DanChirtoaca
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So what is the next step? Someone will pick this up?

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Madelon
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Hi @DanChirtoaca of course i would like to schedule a mechanic for you, can you let me know what days you are available?

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DanChirtoaca
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Hello, I could make it work on most days of the week (next week).

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DanChirtoaca
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So... When are we planning this?

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Bert
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A Ziggo moderator will visit this topic tomorrow.

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Paul
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@DanChirtoaca Thank you very much for your reply! I've scheduled an appointment with an technician on Monday the 27th of June between 8 and 13 o 'clock. I've submitted my findings in regards to the upstream and OFDM(A) channel in the technicians report. This way I hope we can put our finger on the sore spot.You can reschedule the appointment via Mijn Ziggo  > Mijn Gegevens > Mijn Monteursafspraken in case the appointmentdate doesn't suite you. Please let us know what your findings are after the visit from our technician. 

 

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