1
Vraag
2
Reacties
moicesc

Level 3
  • 11Posts
  • 1Oplossingen
  • 1Likes

Connectbox keeps restarting a couple of times a day

For a couple of weeks now the Connectbox is randomly failing and rebooting itself more and more. This can happen from 3 to more than 10 times a day and it can take from 10 to 30 minutes to be up and "stable" again. (until it reboots again)

 

I contacted Ziggo customer service to get this solved:

  1. First they sent me a new cable+splitter to replace the old ones, but there was no improvement.
  2. Last week a Ziggo mechanic came by to replace the main connector (AOP) and reset the connectbox to default settings but the problem is still persistent.

 

How can this be fixed?

I'm looking forward to get this fixed as an stable internet connection is more important than ever 😕

 

Attached to this post is the Connectbox networks status data & the picture of the physical connection

moicesc_2-1614699156472.png

 

moicesc_0-1614699030066.png

moicesc_1-1614699057270.png

moicesc_3-1614699179041.png

moicesc_4-1614699197516.png

moicesc_5-1614699220696.png

Physical connection

moicesc_6-1614699725776.pngmoicesc_7-1614699734381.png

moicesc_8-1614699749949.png

 

22 Reacties 22
Jiri
Oud Community Moderator
Oud Community Moderator
  • 2539Posts
  • 346Oplossingen
  • 1001Likes

Thanks for the update, @moicesc I'm sorry it took so long but great to read he did what he could to make the signals as clear as possible.
Now we have to wait for the appointment with BAM. 
Please keep us posted about this.

Jiri
Oud Community Moderator
Oud Community Moderator
  • 2539Posts
  • 346Oplossingen
  • 1001Likes

Hi @moicesc

I saw the BAM went there and fixed the cable. Or better said, they pulled a new cable.
Is everything solved now? 🙂

moicesc
Topicstarter
Level 3
  • 11Posts
  • 1Oplossingen
  • 1Likes

Hi @Jiri !

Sorry for the late response, I was away this week.

Indeed, BAM came to setup a new cable and re-locate the main connector as shown in the picture below. So far we haven't experienced any internet dropouts or modem reboots, also I can see that the Downstream errors are reduced drastically.

So I think I would be safe to say that the issue with the whole installation is finally solved!

many thanks to everyone involved in solving this 🙂

 

small remark: The green cable was replaced by the white cable.

moicesc_0-1617364425574.png

Network Status

moicesc_1-1617364503639.png

moicesc_2-1617364515240.png

moicesc_3-1617364682922.png

 

E-mail notificaties
Aan Uit

Ontvang een update bij nieuwe reacties in dit topic.

Uitgelicht topic