Cancellation, not help or phone number working for non dutch

[Soketsu]

I stopped using the ziggo subcription end of July and asked for cancellation.

my account is still on, they ask me to pay for August and September, I won’t.

I have trie calling ziggo, never worked. I messaged, didn’t work. I even went physically to a ziggo downtown Amsterdam, still nothing. 
please delete my account, my subscription and stop contacting me.

[Bert]

A Ziggo forum employee will visit here in the foreseeable future to look at your problem and take the necessary steps.

Make sure that your zip code and house number are in your Ziggo community profile, these are not visible to the public, so that the correct data can be accessed immediately.

After clicking on the link below, you may scroll down slightly on the page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info

[Renata]

Hi @Soketsu 
Thank you for contacting us at this online community. I'm sorry to read you're planning on leaving us and that until now that doesn't seem to work out. 
I'd be happy to look into this. Could you provide your postal code and housenumber in the community profile?

[Soketsu]

I just gave my former adress (where I had the ziggo subscription)

[Carlien]

Thanks for your data!

So, I can see that there has been a cancellation on the 13th of September but you've told us that you wanted to cancel it earlier. When and how did you messaged us back then? And you went to the store, when did you went there and what did you talked about? Please tell me some more information so that I can help you! @Soketsu 

[Soketsu]

Thanks for you help.

so I wanted to cancel it end of July because from August I have moved to another apartment an don’t require the subcription. After not answers help/ confirmation of cancellation through online services I decided to go myself to the store and directly made a demand again I did not receive any confirmation until the 14/08 when I received a confirmation of cancellation.

i ask very long time ago and ziggo was extremely long to process my demand, they now want me to pay for the months I didn’t use ziggo (august and september).

[Jamyla]

Goodmorning @Soketsu 

We haven't received any cancellation before the 14th of august. At the 14th of august we received your e-mail/letter to cancel the subscription.

Because of one month notice, the cancellation has been settled at the 14th of september. That is the reason you still receive a invoice for august and september. Because of the termination there will be arranged a credit for the period of 15h september till 30 september.

That will automaticly be settled with the open invoice.