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Just Ice

Level 1
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Can't Connect Ziggobox

Hi all

I'm looking to connect my Ziggo internet.

When I go to the Meterkast, I don't have a connection that looks the same as the Instructions.

See picture attached.

 

Should I connect the Ziggo Connectbox to the HFT3?

The Ziggo cable is male/female, should I get a male /male cable?

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Jiri
Oud Community Moderator
Oud Community Moderator
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Hey @Just Ice Welcome to the Ziggo Community

@Bert is correct. There is missing a "AOP". I've made a appointment for 28-06-2021. He's coming between 8:00-13:00. If this appointment doesn't suit you, please change it in "Mijn Ziggo"



Do you let us know how it went and if the mechanic fixed everything? 🙂

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Bert

Level 21
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You need a Ziggo mechanic who will make everything in order according to the latest standard.

 

This is a customer help customer forum where Ziggo moderators come by almost every working day in every topic.


Make sure that your zip code and house number are in your Ziggo community profile, they cannot be seen publicly, so the correct information can be obtained immediately.


After clicking on the link below, scroll down on the next page: https://community.ziggo.nl/t5/user/myprofilepage/tab/personal-profile:personal-info


Available daily from 8 a.m. to 8 p.m.

1200 free from your Ziggo telephone connection

0900-1884 usual (mobile) call charges


The Chatbox (24 hours a day / 365 days a year) appears at the bottom right of the screen on the page below, as soon as someone is available.
https://www.ziggo.nl/klantenservice/contact/chatonly

Jiri
Oud Community Moderator
Oud Community Moderator
  • 2539Posts
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Hey @Just Ice Welcome to the Ziggo Community

@Bert is correct. There is missing a "AOP". I've made a appointment for 28-06-2021. He's coming between 8:00-13:00. If this appointment doesn't suit you, please change it in "Mijn Ziggo"



Do you let us know how it went and if the mechanic fixed everything? 🙂

Louis
Oud Community Moderator
Oud Community Moderator
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@Just Ice idd the mechanic solved the issue with the connection or do you still have no signal? 

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