Bridge mode

[alexeev_vl]

Hello!

Is it possible to change mode of router (bridge or router) by myself when I need it?

It's so difficult to wait more than 5 hours to get this setting done.

[tobiastheebe · Accepted solution]

Wist je dat je tegenwoordig het modem zelf in bridge-functie kan zetten? Dit doe je simpel met de Vodafone & Ziggo app.

Zet in 6 stappen bridge-modus aan in de Vodafone & Ziggo app

1. Download de app en log in 
2. Selecteer het tabblad Producten
3. Druk op Internet
4. Scrol naar beneden en klik op Hulp met internet
5. Ga naar Bridge-modus
   
6. Heb je alles doorgenomen? Druk dan op de knop Zet je modem in bridge-modus

Na deze stappen start het modem opnieuw op. Dit kan ongeveer 15 minuten duren.

Meer weten? Lees dan het hele artikel hier.

[alexeev_vl]

Yes, I filled in this form several hours ago.

[tobiastheebe]

Bridge mode requests are picked up manually and are usually processed within 24 hours.

[alexeev_vl]

But if I have any problem with my new equipment and would like to change it back? Should I wait 24 hours? 😟

[tobiastheebe]

You may also contact the helpdesk at 1200 (freely available if you have a Ziggo landline) or 0900-1884 (regular charges apply) or by chat.

[alexeev_vl]

@tobiastheebe  Thank you!

I've tried to contact via 0900-1884 but it's a bit difficult because my Dutch is quite bad and I don't know what numbers I should push in order to chat with somebody.

I also tried to contact through chat (ziggo app), I sent my message 6 hours ago and no reply yet.

[tobiastheebe]

I just called 0900-1884. Selecting 2, 1, 2, 3 will transfer your call to an employee.