Bridge mode

[alexeev_vl]

Hello!

Is it possible to change mode of router (bridge or router) by myself when I need it?

It's so difficult to wait more than 5 hours to get this setting done.

[tobiastheebe · Accepted solution]

No, this has never been possible in former Ziggo areas and no longer possible in former UPC areas since June 27.

Did you use the designated form to request bridge mode?

[alexeev_vl]

Yes, I filled in this form several hours ago.

[tobiastheebe]

Bridge mode requests are picked up manually and are usually processed within 24 hours.

[alexeev_vl]

But if I have any problem with my new equipment and would like to change it back? Should I wait 24 hours? 😟

[tobiastheebe]

You may also contact the helpdesk at 1200 (freely available if you have a Ziggo landline) or 0900-1884 (regular charges apply) or by chat.

[alexeev_vl]

@tobiastheebe  Thank you!

I've tried to contact via 0900-1884 but it's a bit difficult because my Dutch is quite bad and I don't know what numbers I should push in order to chat with somebody.

I also tried to contact through chat (ziggo app), I sent my message 6 hours ago and no reply yet.

[tobiastheebe · Accepted solution]

I just called 0900-1884. Selecting 2, 1, 2, 3 will transfer your call to an employee.