Change MFA method or phone number

[pogrebniak]

Good afternoon,

I need to login to my account but unfortunately I don't have the phone number I set in the past as MFA login method. Is it possible to change it or use my email instead?

Thank you in advance

[tobiastheebe]

You may chat to customer support to have 2FA disabled. Afterwards, you should be able to log in using username + password only, update the phone number and re-enable 2FA.

[Dave]

I am going to present this to a Ziggo Employee, who will come via this topic and contact you here.
Make sure you keep it on Community here, otherwise things will get mixed up and it will take much longer for a solution.

Please state your zip code and house number in your Ziggo Community Profile, these are not publicly visible.
then a Ziggo Employee can immediately get the right information and help you faster.

A Ziggo Employee will visit this topic in the near future to help you further.

[Roland]

Good afternoon @pogrebniak,

Welcome to the Ziggo community!

Very annoying when you cannot log in due to extra security. I would be happy to help you with that. Would you like to place the following information under your personal profile? ( So that your data does not become public)

- Postal code and house number 
- Iban number 
- telephone number (for verification) 
- email address

Then I can change this for you immediately.